David Doppler Email & Phone Number

Greater Minneapolis-St. Paul Area

Waltham, Massachusetts, United States

- Manage company’s 100,000+ members in the Food Service Rewards loyalty program via account management, inbound and outbound calling, and email communication for new enrollments, re-engagement, and surveys. - Analyzed and processed data for client accounts with Data Analytics Department. Collaborated with software, business development, and sales teams to organize and execute email marketing campaigns to promote the value of our program and family of brands within Buyer's Edge Platform. - Manage technical support for members in the Rewards Program. Established and maintained relationships with foodservice distributor sales managers on behalf of members.

- Served as primary Customer Service Manager for Food Service Rewards.- Engage members in the Food Service Rewards loyalty program via inbound/outbound calling and email communication for new enrollments, re-engagement, surveys, and account updates.- Manage customer service inquiries with Zendesk Support Software System. - Assist with technical support for members in our Rewards Program. - Analyze and process food distributor data for operator purchases for points and rebates transactions. - Establish and maintain relationships with food service distributor sales representatives and managers on behalf of our members. - Work alongside business development colleagues to organize and execute call and email marketing campaigns.

- Managed participant registration for business and incentive travel programs. - Tested and implemented registration sites prior to program launch. - Collaborated with account managers, air consultants, event technology, customer service, event communications, and onsite staff. - Established and maintained relationships with client contacts and hotel staff through the registration process. Duties included providing rooming lists, confirming room rates per hotel contract, transfers, and updating participant needs and requests. - Partnered with customer service team to resolve issues and follow up with participants. - Designed and executed program surveys, final event mailing, and invitation e-blasts to event participants through CVENT. - Conducted regular reporting of participant data through the use of CVENT and Excel.

West Des Moines, Ia

-Coordinated and executed activities for Vice President and team supporting the Client Services Large Market segment.- Analyzed reports related to audits, past due cases and tasks, service level agreements, error reports, and client/employee satisfaction metrics for reporting to executive leadership.- Orchestrated logistics and agendas for onsite and offsite client meetings.- Facilitated the identification and resolution of client technical and process issues across multiple teams.

West Des Moines, Ia

- Explained benefit options and nuances related to U.S. healthcare system and guided Spanish-speaking employees of Businessolver's clients through the process.- Supported case management, resolution, and follow up for all Spanish-based escalations.- Responsible for translating official Spanish documents for dependent and life event verification.

West Des Moines, Ia

- Engaged in promoting current sales, products, and services- Managed incoming weekly shipments from distributors- Responsible for training and engaging fellow associates

Ames, Ia

- Marketed study abroad programs on-campus through classroom presentations, information fairs, and club events; maintained updates on the Center’s social media platforms.- Contacted and guided students toward study abroad programs that met their academic goals and objectives.- Connected and established relationships with department heads and local businesses to coordinate events and information sessions to promote the Study Abroad Center through conducting inbound phone calls, emails, and meetings.- Responded to inquiries and questions related to program requirements, documentation, billing, deadlines and travel and housing logistics.- Translated official documents from Spanish to English for incoming international student admissions.

Ux/Ui Bootcamp Certificate

Bachelor Of Arts - Ba, Communication Studies & Spanish

Bachelor Of Arts - Ba, Spanish, Hispanic Studies Honors Program

- Completed 4 month study abroad experience living with host family. - As part of Spanish major, completed full time classes conducted.