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Network Operations

Lead the “Business as Usual” Server Operations run team for a 28,000 user federal government enterprise, leading staff across multiple locations, supporting a predominantly Microsoft stack Services across 2 data centres and 4 national sites. This position has allowed me to expand my personal leadership style and experience, further developing as a leader. The range of technical responsibilities in this role have been beyond my existing technical experience, leading me to lean heavily on my leadership, rather than technical, skills to develop solutions and resolve incidents.ACHIEVEMENTS-As part of a larger Data Centre relocation, not yet complete, project, the BAU team supported a refresh of the Virtual infrastructure. complete install of new infrastructure in all data centres with a capacity uplift for several services. -Restructured Operational Teams bringing a subcontracted team in house, creating a better Operational culture and increasing revenue. This Transition took 12 months to plan and complete, it resulted in a significant change to the contract commercially.-Delivered into service a major Infrastructure Consolidation Project, reducing the number of sites with infrastructure (Exchange, end user data shares, AD) from 28 to 6. The operations team had significant responsibilities in the installation and operational support for this project which allowed the run team to significantly improve and automate support and maintenance processes.-Transitioned Departmental storage to an “as a service” offering, decommissioning aged infrastructure, increasing value and reliability for the customer.-Refocussed operational team with three focus areas: Security, Monitoring and Maintenance. This transitioned the team from a reactive to proactive and preventative mindset, reducing incidents and improving reliability. A significant factor in this was that the Infrastructure consolidation project allowed us to implement better toolsets.

UnisysACT Field Services Manager Department of Immigration and Border Protection and Australian National Audit Office ContractsNovember 2015 – presentThis position manages the Business As Usual (BAU) work for desktop and server support of both contracts, leading 40 staff in the ACT, and overseeing the national support of another 30 leveraged staff.Responsibilities• Represent the EUS Service Tower for both contracts, providing appropriately trained and cleared staff for the execution of contract deliverables. • Ensure customer expectations and contractual requirements are matched.• Manage Profit and Loss within the Field Services tower of the contract.• Meet SLA, FTE and Priority requirements of contract deliverables.• Manage and develop the ACT team.Achievements• Created metrics based on SLA performance and contractual requirements.• Maintain 30% margin through increased revenue, while increasing staff to meet minimum contract staffing levels. • Designed and implemented a new team structure focused on delivering SLA and contractual requirements.• Changed team culture to wining and achieving, reduced staff turnover from 120% (2015) to 10% (YTD). • Delivered new income streams by matching contractual requirements to actual work and billing, increasing revenue.• Delivered new asset management system to customer.

System Technical Operations Manager, manage the maintenance and operations of a national HF network. manage a team maintaining all aspects of the system, IT, RF and Facilities, through specialised staff and subcontractors.• Implemented ITIL Service Operation Framework• Created a centralised Program Maintenance (PM) Schedule for all equipment/assets utilising the Maximo software• Successfully gained ISO 14001 (Environment) and 18001 (Health and Safety) certification for the NOSC, implementing compliant procedures and building on an already strong EHS culture

• Network maintenance and management: Manage 70 staff across five locations around Australia, with responsibility for supporting and coaching eight team leaders (direct reports). Manage operational performance and working relationship with operations customer DCS-CAN, contract customer DMO and system sustainment contract (Boeing), working with all parties to manage all schedule, upgrade, obsolescence and failures. Provide monthly and bi-annual progress reports against KPIs, monitoring system and personnel performance to ensure targets are met. Manage relationships with sub-contractors and equipment and services suppliers (including Dell, Honeywell, Telstra, government and ADF agencies, and small local contractors). Maintain and improve ISO 9001 quality system for DHFCS, EHS compliance ISO 14001 and 18001 certifications, updating policy and procedures to meet legislative and corporate requirements across five states. • Facilities management: Manage all fault resolution and change activities for network systems and facilities at DHFCS sites around Australia. Maintain IT systems (Windows, UNIX, networking systems, TCP/IP and E1, HF transmission and receive systems) as well as air conditioning, diesel backup and diesel generation, security, CCTV and fire alarm systems.

System Integration Engineer, delivery of national HF Network

Sea-change to Merimbula, worked on all aspects of IT in 33 schools and 3 TAFEs. Server Admin, Networking, SOE admin, Desktop admin, lots of remote management once relationships were established. It was a depressing job, in that there was never enough money for the schools to get a good Computer/Student ratio, so they were always trying to keep old ICT equipment working.

Provide downlink and uplink support to spacecraft projects utilising the NASA Deep Space Network. Designed and implemented automation for up/downlink systems.