Head Of Emea Customer Onboarding (Dach, Northern Europe, Emerging Markets)
Current- Lead our High Potential Customer onboarding team for EMEA, covering 12 markets with 20 business consultants and account managers - Goal is to work with our Hi-Potential acquisitions team to onboard customers over a period of 180 days by providing intensive account management support and business consulting- We cover all Google advertising products including Search, Shopping, Display, YouTube & Analytics- We build, optimise and scale the customer's advertising campaigns to meet their business objectives, before passing these customers to key account management programs- Onboarded 3000+ strategic customers in 2016-2018 across 12 markets- Set up the team from the beginning scaling from 0-12 markets in the space of 6 months- Work closely with key stakeholder groups - acquisitions, marketing, business operations and sales programs to develop onboarding- consistently achieved and exceeded quarterly targets across revenue and other KPIs since 2016, with revenue coverage exceeding $200m
