David Dowty Email & Phone Number

Tipp City, OH

Tipp City, Ohio

Lewisburg, OH

*Coaching of new and seasoned agents to obtain goals set forth by the company.*Tracking agent progress through the use of monitored call forms and weekly stats.*Working effectively with management, co-workers, and consumers.*Taking over calls if customer asks to speak with a supervisor.*Helping the call center as a whole reach company expectations

Tipp City, OH / Lewisburg, OH

* Effectively answer customer's questions about products and delivery times.* Maintain high level of customer service and take care of customers' complaints and concerns in a timely manner. * Responsible for offering upsell items to all sales calls.* Working effectively with management, co-workers, and consumers.

Columbus, Ohio

I would travel to different locations in the Southern Ohio District to troubleshoot issues within the location, step in as an acting LGM (Location General Manager) to cover vacations, provided supplemental training for experienced CSM's (Customer Service Managers) as well as initial training for newly hired CSM's.

Vandalia, Ohio

Maintained accurate inventory of uniforms for large customer base.Promptly delivered uniforms and services to multiple companies.Assertively sold Cintas products and services to current clients.Established rapport with current customers and extended customer contracts.

Middletown, Ohio / Troy, Ohio

SalesSupervisor Middletown, OH* Recruited and trained staff, as well as promoted their professional development* Assisted in overseeing all aspects of operations including payroll, scheduling, and weekly forecasting reports* Assisted in managing all aspects of the business on a daily basis* Ensured positive and productive relationships with customer.

Frankfort, Kentucky

* Recruited, hired, and trained new customer service employees* Assisted in managing all aspects of the business on a daily basis* Ensured positive and productive relationships with customer service employees using interpersonal, communication, and troubleshooting skills* Coordinated each employees weekly schedule* Strongly promoted and encouraged staff to.

Associates Degree, Business Management

High School Diploma, College Prep