David Draffin Email & Phone Number

Lavender Bay, Nsw, Au

Los Angeles, California, United States

Working in a Hybrid role in a small start-up team I worked closely with the CEO and COO focussing on setting up the Operational success of this new Co-Living/Coworking Pod Hotel. About Stay Open: Stay Open is a growing network of Pod Hotels for travellers and remote work communities in sustainably repurposed unused real estate. With a heavy focus on hybrid hospitality. Areas Covered: Operations, Standard Operating Procedures, Yield Management, Revenue Management, Budgeting, OTA Management.•Creating and Ensuring operational standards are communicated, trained, and maintained. Assist and coordinate timely budgets and forecasts regarding, but not limited to business levels, financial requirements, personnel needs and organization plans needed to support the Pod Hotel operations.•Manage room rates, negotiate commissions on OTAs, and implement (and operate) technology systems. Create rate periods based on unique factors such as competition, location, high season, low season and target market. •Oversaw the hotel's entire operations. Developing and implementing strategies that will ensure the hotel delivered positive experiences exceeding the guest's expectations.•Set policies and processes. Oversee recruitment and training. Evaluate operational and financial performance.•Working with Cloud Beds to set up room types, Rates, inventory management and linking with OTAS

Los Angeles, California, United States

Working fully remote with a team located in Spain, Canada and Costa Rica in a cross-functional role making sure every initiative is on track and helping the team reach their goals. About Btique Nomad: We work with Hybrid properties to maximise their engagement with Digital Nomads through Social Media, Marketing and Operations.Areas Covered: Social Media Management, Hotel Operations support and consulting Team Management, Finance. •Managing a small team of influencers who Create unique social media posts and content for properties around the world through a range of mediums including photography, drone work, and videography. •Creating content calendars working with content creators to come up with concepts and managing deadlines•Researching and organising site visits and trips to key digital nomad hubs around the world and being a point of contact for properties we collaborate and work with. •Working with properties to help boost their presence on Social Media platforms including Instagram, Facebook, Linkedin and Tik Tok.•Working with properties to provide operational assistance, streamlining procedures to boost company efficiencies focusing on Standard Operating Procedures, End to End staffing, Yield Management, Rate forecasting and costing exercises.

Bondi Beach

Working onsite hand in hand with the business owner to look after the operations of a bar, and ensure the well-being of patrons and staff whilst promoting brand awareness and growth. About Saltys: A fresh, fun and vibrant surf bar, eatery and hangout where the east coast tides of Bondi meet the west coast vibes of southern California. Areas Covered: Set policies and processes. Oversee recruitment and training. Evaluate operational and financial performance.•Managing the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.•Hiring and training staff to provide excellent service to patrons.*Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.•Setting and enforcing quality and safety controls.•Ensuring licenses are updated and in line with current legislation.*Working with diverse personalities both on the staff and patrons.*Planning and taking part in promotional events.*Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.*Maintaining a fun, safe atmosphere for patrons.

Bondi Beach, New South Wales, Australia

Working onsite alongside the senior leadership team in a cross-functional role to ensure the ongoing success and growth of the property. Responsible for overseeing the entire hotel operation and commercial interests.About Wake Up! Bondi: Wake Up! Bondi Beach is a 170+ bed hostel located on Bondi Beach, Sydney. It is the leading-rated hostel in Bondi and one of the top-rated properties in Australia.Areas Covered: Budget Management, Yield and Revenue Management, Team Management, End to End Recruitment, Implementing and Maintaining Operating procedures, Hotel Operations.•Oversee the operations functions of the hotel•Hold regular briefings and meetings with all head of departments•Lead all key property issues including capital projects, customer service and refurbishment.•Responsible for the preparation, presentation and subsequent achievement of the hostel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.• Deliver hotel budget goals and set other short and long term strategic goals for the property.• A strong understanding of P&L statements and the ability to react with impactful strategies• Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate.•Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.•Draw up plans and budget (revenues, costs, etc.) for the owners.Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.* Overseeing and managing all departments and working closely with department heads on a daily basis.•Provide effective leadership to hotel team members.

Sydney, Australia

Wake Up! Sydney is a 500+ bed hostel located in the heart of Sydney. It has 300 person bar, cafe and travel desk.It has been consistently rated as the market leader in hostels in Australia. As Channel and Facilities manager I was responsible for all operations in the property, including:-recruitment and management of staff ( in conjunction with General Manager) -Direct responsibility for contractors, stock management , suppliers and building operations- Yield management and inventory allocation- Customer relations and social media management -Budget responsibility for capital works,maintenence and stock-Night Audit and occasional Bar ManagementWake Up! Central was voted in the Top 5 Hostels in the world by Hostelworld for the past 5 years.

Sydney, Australia

Sole person working on site responsibilities included- Point of contact for Management and Security for the onsite night Club- Handling of accounting software, writing out financial reports to forward to upper management, flagging any account variances. -welcoming guests and getting them checked into their rooms; responding to guests' requests.- End of day system procedures, checking all in house guests accounts are settled and providing relevant reports for management.

Working under the Facilities and Channel Manager responsible for - Liaising with different departments to ensure stock dispersal throughout the building.- Daily maintenance list of damaged/ broken property in the building, providing a fix or contacting contractors to fix the issues.- Regular building maintenance to ensure smooth running of the businesses on site.

Sydney, Australia

- Fluent in GuestCentrix (PMS) software - CMS hospitality.- Running weekly Beach tours to Bondi, City tours and weekly night time activities- Liaising with guests to ensure maximum satisfaction by providing local & regional information.- Understanding the needs of each and every client to then tailor communication accordingly to maximise their guest experience.- Handling of accounting software, writing out financial reports to forward to upper management.- Taking appropriate action for misbehaving guests; evictions, conflict resolution.

Sydney, Australia

FMCG market leader.Working as part of a small team responsibilities included- Processing orders for suppliers and liaising with contract warehouses to ensure delivery frequency was met.- Liaising with accounts and flagging any suppliers who had accounts in arrears.- Sole point of contact for disgruntled customers and providing prompt service and resolution.- Monthly product quality sampling to send back to head quarters in Australia - Fluent in ordering and accounting software SAP .

Sydney, Australia

Specialising in equipment service and new equipment installations for the state of Western Australia. Responsible for 15-20 technicians and Western Australia. - Fluent in SAP ordering and equipment service programming.- Liaising with disgruntled customers and providing a timely response, service and job completion.-Point of contact for technicians providing updates on job progress and organising daily, weekly and monthly jobs.- Ensuring priority jobs are organised to be completed first.- Weekend Management of key cities such as Sydney.- All on premise venues with key machinery receiving service with in 3 hours of an issue and maintaining a regular maintenance program.- Making sure all technicians have adequate stock of spare parts and ordering when required.- Assisting specialists from other states to problem solve machine and rostering issues.

Education record

Bachelor Of Business Administration - Bba, Tourism And Travel Services Management