Coordinate work flow and staffing to facilitate all new and existing programs, ensuring on-time delivery.Reviewing and auditing processes to keep up with the constant evolution of our clients complex programs and to ensure flawless execution.Working with all department leads/supervisors to ensure adequate staffing is allotted at any given time and to co-ordinate shifts required to meet our clients In Home dates.Perform analysis on profitability of programs and look for new technologies that may assist in achieving cost savings that will increase profitability and allow cost savings for our clients.Working with existing and new clients at the ground level to assist in finding new ways to reach higher ROI on direct marketing campaigns.Working on new business Development opportunities and assisting in responses to large RFP's and RFQ's.

Perform analysis on the equipment required to internally process complex direct mail programs including data, forms composition, intelligent insertion with in-line inkjetting and state of the art video match capabilities.Source and purchase required equipment including:a) High speed insertion equipmentb) 3 camera video system with database confirmation (ensuring 100% mailing)c) High speed inkjet (incorporated with our insertion equipment & camera systems)d) Taber set up to run in-line with inserter, camera, and inkjete) State of the art data processing and sortation softwaref) Latest forms composition tools allowing for complex variability and personalized video.Assisted in assembling a team with over 15 years of data processing and forms composition experience allowing Commerce Press to be a leader in executing complex Direct Market programs and providing unique and innovative idea's to help clients drive results.Developed a robust QC process at every stage to ensure the flawless execution of all programs developed and executed by Commerce Press.Assisted in the set up and co-ordination of new and existing clients campaigns.Performed regular audits on all processes and procedures ensuring compliance and to look at new ways based on evolving technology to best meet our clients needs.

Providing consulting on complex multi chanel marketing campaigns, and varible print on demand solutions within the Financial, Retail, and Not for Profit sectors.

Successfully lead the implementation of a new Web Based VPOD solution for Sun Life Financial, one of Pareto’s largest clients in the Financial Sector, generating 3 new streams to add to existing revenues and giving this client a leading edge on its competitors. Work in conjunction with department managers and directors internally to achieve a unified goal and ensure all new and existing jobs are on schedule and being done in the most time effective manner. Write internal procedures on programs managed by myself that conform to Pareto’s BMS (Business Management System) that help to ensure they remain as an ISO certified corporation. Worked with METRO, to put together a unique marketing promotion for Ontario that included an extremely personalized communication, offering discounts on products regularly purchased at their stores. The promotion resulted in over a 100 to 1 return and has plans to move into other markets Nationwide.Put together an RFP with an internal team, for a large Canadian Banking institution that resulted in Pareto being added to their preferred vendor list and resulting in new business and revenue.

• Contacting new and existing clients to introduce and further promote Clixx services, including Data, Laser, Lettershop, and Fulfillment.• Increasing revenues by securing new programs from both new and existing customers.• Working in conjunction with other departments internally to achieve a unified goal and ensure all new and existing jobs are on schedule and being done in the most time effective manner• Arranging for outsourcing work that cannot be done internally.• Performing analysis on the redemption rate of promotions/mailings Clixx has done for there clients.• Problem solving.

• Project Management for the set up, development, and launch of a WEB, Call Center, and Fulfillment based project in a secure environment and on a tight time line for a large drug manufacturing corporation (GSK).• Management and development of an aggressive new program for MAC Cosmetics to increase their market presence and annual sales involving FSA’s Data, Custom Programming, Order Processing and Call Center services.• Increased profitability of one of FSA’s larges customers by implementing an automated process for the daily importing of requests from multiple sources and streamlining the flow of data. • Working in conjunction with other departments internally to achieve a unified goal and ensure jobs are on schedule and being done in the most time effective manner• Arranging for outsourcing work that cannot be done internally.• Implementing new procedures to save time and improve on accuracy• Performing analysis on the redemption rate of promotions/mailings.

• Test lines to ensure all are being answered professionally and that reps are able to answer questions that may be asked on products/services offered through our Contact Center.• Generate Access Database Screens for capturing small program responses and assisting in the data entry and analysis• Answer inbound calls from a large variety of customers and provide customer service information on products/services clients offer as well as taking and entering orders on behalf of our clients.

• Traveling through Europe starting in my birth Country (Scotland) • Experiencing all different cultures first hand.• Working odd jobs in Scotland, Belgium, Italy, & Norway.

• Generating and servicing of Corporate Accounts.• On Site Consulting for Network and Hardware requirements• Generation of quotations based on my recommendations.• Co-ordination of assembly of the required systems and the installation and set up of the required software and networking for clients.

• Contacting previous Ian Martin Customers to introduce new services offered and to find out about potential staffing needs.• Recruiting to fill requirements brought in by my sales calls as well as others.• Interviewing potential candidates to ensure they are qualified professionals that will represent the company well if hired.• Promoting potential candidates to the client and setting up interviews.