David Drinkwater Email and Phone Number
David Drinkwater work email
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David Drinkwater personal email
Experienced Customer Success Manager with a proven track record of achievement globally in the SaaS industry. Passionate about building long term trusted relationships with clients, helping them to solve complex problems in order to achieve their strategic goals and objectives.
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Senior Customer Success ManagerFountainManchester, Gb
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Customer Success ManagerFountain Jan 2023 - PresentManchester, England, United Kingdom
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Customer Success ManagerCmap Software Jul 2021 - Jan 2023Manchester, England, United Kingdom• Responsible for helping connect CMAP’s capabilities to the client’s business goals to drive long term value.• Conducting risk analysis, creating and executing strategic account plans to reduce churn. • Helping drive usage and adoption through a data driven approach. • Carrying out business review meetings, with a key focus on renewals. • Identifying upsell opportunities through “Plan” transitions, upgrades and add-ons, requiring a highly consultative approach. -
Senior Manager & Apac Team LeadLoopup Jan 2018 - Jul 2021Sydney, New South Wales, Australia• Overall responsibility for LoopUp’s Australian office, overseeing new revenue generation and retention across the APAC region requiring a high degree of autonomy and strong leadership skills. • Managed a team of business development associates, sales executives and account managers in LoopUp’s Sydney and Hong Kong offices. • Day to day account management of the base, executing strategic plans to meet KPIs through increasing customer usage, identifying additional revenue streams and reducing churn. • Organized events/ conferences to build and maintain strong customer relationships and helped generate new leads through networking. • Secured renewals, generated referrals to new offices, additional departments and other enterprise accounts as a result of exceptional client satisfaction. • Liaised closely with the product team to resolve technical cases and engaging with clients on upcoming releases. • Conducted account reviews with C-level IT executives to ensure continued service improvement, requiring a strong analytical mindset. -
Manager, Account Management & United States Team LeadLoopup Dec 2016 - Dec 2017Greater New York City Area• Managed a team of business development associates and sales executives in the LoopUp New York office which I helped open and grew an account base from the ground up. • Carried out weekly team meetings, reviewed dashboards to assess team performance and implemented strategic plans to meet company new revenue targets.• Day to day responsibilities included customer on-boarding, demonstrations/ training and ramping accounts.
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Account Manager- United StatesLoopup Jul 2015 - Nov 2016Greater New York City Area• Responsible for growing the account base and reducing customer churn.• Worked closely with C-Level and director level IT decision makers at leading global organisations across a number of different industries to carry out pilots, IT tests and coordinate roll outs. • Assisted sales executives throughout a complex sales cycle.• Conducted follow up meetings with prospective clients/ clients.
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Senior Business Development/ Accounts Associate (Emea)Loopup Aug 2014 - Jul 2015London, United Kingdom
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Business Development AssociateLoopup Sep 2013 - Jul 2014London, United Kingdom• Responsible for identifying and securing new business opportunities by generating leads and strategically prospecting into new accounts which required excellent analytical and research skills. • Proactively targeting new accounts via a number of different methods which required creative thinking and a good understanding of key decision makers/ influencers within the industry and adapting strategy accordingly.
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Customer Support And Communication AssistantTexas Instruments Jun 2011 - Jul 2012Munich Area, Germany• Responsible for helping improve the ASKTEXAS brand and enhance the customer experience. • Independent management and organisation of projects, from design phase to pushing through to tech days/trade shows. • Internal marketing and enhancing best practice within a diverse team of 13 different nationalities requiring excellent team work and communication skills. -
TeacherNew Oriental Education & Technology Group (Nyse:Edu) Jun 2010 - Aug 2010Wuhan, Hubei, China• Responsible for the planning, preparation and delivery of lessons at New Oriental, the largest private educational company in China. • Presenting classes to cater for pupils of mixed English ability and tailoring lessons accordingly in order to facilitate a positive learning environment. • Meeting requirements for the assessment and recording of pupils' development throughout the summer at New Oriental's school in Wuhan, Hubei province. -
Human Resource AdministratorRoyal Bank Of Scotland Business Jun 2007 - Jun 2010Manchester, United Kingdom• Responsible for processing the bank’s Community Cashback scheme, requiring data input and analysis using spreadsheets to balance financial information. • Analysed and processed staff applications for the scheme, ensuring each application met the bank’s criteria to obtain funding.
David Drinkwater Skills
David Drinkwater Education Details
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Helsby High School Sixth Form4 A-Levels Business (A),History (B),English Language/Literature (B),General Stud -
Frodsham High School11 Gcses All A* To B
Frequently Asked Questions about David Drinkwater
What company does David Drinkwater work for?
David Drinkwater works for Fountain
What is David Drinkwater's role at the current company?
David Drinkwater's current role is Senior Customer Success Manager.
What is David Drinkwater's email address?
David Drinkwater's email address is da****@****pup.com
What schools did David Drinkwater attend?
David Drinkwater attended Aston University, Helsby High School Sixth Form, Frodsham High School.
What skills is David Drinkwater known for?
David Drinkwater has skills like Management, Business Development, Salesforce.com, Sales, Teamwork, Telecommunications, Market Research, Competitive Analysis, Marketing Communications, Team Leadership, Human Resources, Direct Sales.
Who are David Drinkwater's colleagues?
David Drinkwater's colleagues are Yesenia Perez Mendoza, April H., Jairo Rodrigo, Mathieu Morainville, Nishith Goswami, Alex Alana, Kelsey Paal.
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David Drinkwater
Greater Manchester -
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David Drinkwater
Woodley1uk.verizonbusiness.com
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