Department: Global DeliveryTitle: Global delivery managerResponsibilities: Achievement of KPI-targets agreed with the respective customer Customer cost savings targets Compliance to contractual specifications Support all new business acquisition activity by providing operational design/solutions, assessment, gap analysis and risk evaluations which can identify critical functional elements Establish program management & incubation of new business initiatives which would require extensive oversight, solution & transition to larger programs and to dedicated program managers Provide coaching and mentoring to operations teams in line with customer standards, customer expectations and process Foster program development and support to the regional staff to ensure success Interface directly with customers on a regular basis and become first point of contact support Achievements:- 2013 responsible for the southern area of Motorola’s after-sales network in China, from 2015 responsible for the management of aftersales of China, managed the operation of more than 100 aftersales points network, logistics, material ordering and call centers, keep average OTD above 94%.2016 Responsible for the after-sales network management of Microsoft China, and the backend repair factory management of Microsoft China.2017-2020 participated in and established the Xiaomi Europe after-sales network. Keep TAT above customer requirement. (>95%) Established and implemented processes for Xiaomi in Europe. Participate in and establish an IT platform to ensure that the accuracy of data transmission is higher than 98% and the accuracy of data analysis. Support sales team to drive account growth, established independent after-sales networks in various countries: Poland,Spain,France,Italy,Benelux,Portugal,Germany…etc Anticipate and reduce to operational, legal, financial risks of the Xiaomi project in Europe.

Define and Optimize Customer LifecycleDevelop portal and standard process for whole aftersales journeyDefine segmentation of customer base and varying strategiesIdentify opportunities for continuous improvementLearn from best practices in industryDefine operational metrics for teamEstablish system for tracking metricsExpose subset of metrics to executive team, company and boardDefine operational metrics for team Establish system for tracking metrics Create cadence for review within team Expose subset of metrics to executive team, company and boardFoster collaboration within team and across customer lifecycleRe-structuring existing Professional Services and operation Team in cooperation with CEO and Corporate ManagementEnhance Effectiveness and Efficiency Through TechnologyAlign with Sales around operation and focus on service with a retention focusAlign with Finance around measurement and forecastingAlign with Executive Team around key metrics and objectives

Provide overall management of ODM contractor and Supply chain management.ODM supplier Demand management:-Closely work with related department (Sales/DC) to establish and identify demand plan, quantify and address gaps and opportunities.-Acquire supplier confirmation and to detect supply chain problems for prevention.-Ensure suppliers' Supply Chain Management processes align with Logitech expectation-Drive continuous improvement in supply chain management system and processes.-New product and new supplier implement.ODM Supplier Order fulfillment:-Ensure on-time delivery performance achieve assigned target.-Ensure the rationality of critical constraints management (include tooling, assembly line capacity, critical materials, lead-times etc.)-Work with GSM & Finance to ensure PO price / component price accuracy.-Manage ODM logistics activities with efficiency: interact with transportation vendors and forwarders to ensure smooth delivery without major delaysComponent & 2 tier Supplier management:-Monitor ODM subcontractor 2nd tier supplier or Nominated supplier, define, adjust and execute the materials buffer strategy for the selected product line to support flexibility while minimize E&O exposure.-Proactively feedback excess for risk reduction and reduce Logitech liability for efficiency improvement-Proactively cooperate with Commodity GSM solve material shortage and detect potential critical component shortage.Achievements: -Handle OEM microphone project over $100M revenue in 2009 financial year and without excess, shorten lead time from 12wks to 6 wks.-Handle 3 ODM contractor and over 20 projects independently, closely working with second tier supplier and catch seasonally demand in peak season, keep OTC > 98% & OTR > 85%-Carefully managed and record demand forecast, successfully push back $4.3M excess liability and work with GSM negotiate with 2 tier supplier cost down key component 8% cost.-Kept E&O less than 0.5% of annual purchasing amount.

Department: MaterialTitle: Master plannerSubordinate: 2Responsibilities:Responsible for Sony Ericsson project master schedule (month revenue over then 100M USD per month), ensure material resources can satisfy customer demand, Plan materials requirement and manage inventory to achieve optimum level, the majors as below:Master planning and MRP :- Review our existing resources, ensure existing resources satisfy customer demand-Create and execute Master Production Scheduling, Capacity Planning, Material Requirements PlanningMaterials plan:- PR generate, review and approval.- Based on MPS result instruct purchase team reschedule in/out open orders, ensure material supply follow customer demand chain, no shortage or excess.Production orders control:- Based on MPS released production orders and follow up, ensure all production closed and deliver on time.Inventory control:- Project inventory target & control inventory, lead the team made inventory turnover achieved 18 turns.Excess & Obsolete handle- Excess & obsolete cross selling.- Review all material status and keep E&O percentage < 2%.New product phase in and old product phase out.Achievements:- Focus on material planning and production planning, keep OTD (on time delivery) rate >98%.- Control project inventory turnover and made our inventory turnover to 18 turns.- Phase in/out Sony Ericsson project in Flextronics- Focus on E&O, and kept E&O percentage < 2%.- Transfer ERP system from Bann IV to Baan V.

responsible for master plan/detail production schedule/ subcontractors schedule, with different departments of the company and leverage the internal resources. Detail:1.Customer orders accept、checkup and confirm.2.Plan master schedule and product line production schedule.3.To manage finish good stock and materials stock and shipment status.4.Factory capacity plan and production status control.5.Material requirements planning and MO simulation.6.Special case handle.