David Dubay Email & Phone Number

Haverhill, Ma, Us

United States

United States

United States

North Billerica

Andover Mass

SAIC, Inc. (Formerly Engility) – Andover, MA 10/04/2010Human Resources Specialist• Onboarded new-hire/rehire; set-up employees in the HRIS systems, ensured the completion of paperwork, answered questions as needed, and bridged hiring dates for rehires based on Engility policies. • Off-boarded employees; processed and updated name, salary, employment status changes, and transfers; calculated and entered raises for hourly employees as needed. • Processed and updated names, salary, and employment status changes and transfers. • Handled CRM solutions, maintaining the Solutions Database with accurate information to ensure solutions are updated and correct so employees will obtain correct information; handled due diligence for the Onbase Knowledge Solutions. • Worked with Hiring Managers and Talent Managers to ensure data entry questions including processing transfers, salary changes, and supervisory changes are correct. • Primary contact for Onboarding of International employees. Accomplishments• Recognized by key members of TASC management for excellent customer service skills. • Tasked with developing a plan to label and secure all employee documents; developed a system to label files by employee name and ID number, and document type. Later, the labels assisted with a smooth integration to electronic files – leading to a 98% score for auditing processes. • The company is a spin-off from Northrup Grumman; tasked with creating an online knowledge base to add information about policies and general questions employees might have for the new company, TASC (which was then bought out by Engility).

Danvers Mass

Payroll Conversion Specialist • Ensured the delivery of superior support with new clients, successfully launching new payroll systems; provided federal, state, and local documents to set up proper taxes, including unemployment taxes in the payroll system, set-up benefits, commission, and other applicable codes.• Handled teleconferences to walk Managers, HR, and office staff for companies new to payroll systems to ensure a successful launch of the first payroll after integration. • Set-up employee information and made sure all documents, including W4 and state tax forms, direct deposit, benefit deductions, commissions, and garnishments were received and input, to successfully launch the first payroll process.• Worked with the Sales Department ensuring all time frames were met and kept apprised of all issues that could delay the software launch. Accomplishments • Recognized for excellent customer service skills. • Collaborated with the General Manager to track why certain documents were not being included in the Payroll Conversion Package which were necessary for the integration for all new company set-ups; reviewed the checklist used by the Sales Department and determined that the items on the list were not being utilized in the correct order, resulting in the missing documents. Created a new checklist and added the documents needed for each function including tax forms, personal information, and employee information. The new list reduced missing documents by 85%.

Merrimack Nh

Team Leader for 15-20 member teams and Supervisor for phone representatives in Health and Insurance, Payroll, and Human Resources in a high-volume, customer service, call center.• Provided accurate delivery of HR services and supported associates questions regarding medical benefits, payroll, short and long-term disability, COBRA, and performance management tools.• Handled escalated calls for team members. • Tracked and reviewed performance metrics for monthly coaching sessions with team members; held weekly coach session for performances that were below standards to ensure all the tools were being utilized to provide accurate information, listening in on calls to see how they were navigating through the tools.• New Hire Mentor for the New Hire Training Classes; trained on benefit and payroll laws, how to handle escalated calls, how to log calls, and provided mock scenarios regarding the types of calls they would receive.• Key member with the start-up of a new site in Albuquerque, MN; assisted with interviewing, hiring, training quality control. Provided coaching and assessments in new hire training; after training was the Benefits Team Lead, supervising 15 Associates.

Merrimack Nh

Team Leader for 15-20 member teams and Supervisor for phone representatives in Health and Insurance, Payroll, and Human Resources in a high-volume, customer service, call center.• Provided accurate delivery of HR services and supported associates questions regarding medical benefits, payroll, short and long-term disability, COBRA, and performance management tools.• Handled escalated calls for team members. • Tracked and reviewed performance metrics for monthly coaching sessions with team members; held weekly coach session for performances that were below standards to ensure all the tools were being utilized to provide accurate information, listening in on calls to see how they were navigating through the tools.• New Hire Mentor for the New Hire Training Classes; trained on benefit and payroll laws, how to handle escalated calls, how to log calls, and provided mock scenarios regarding the types of calls they would receive.

Merrimack Nh

Customer Service Representative (10/00 – 02/04)• Answered 60-100 calls daily, answering questions regarding payroll, benefits, and human resources. • Created incident reports for issues that could not be immediately resolved for the Research & Resolution Team, providing documentation needed to assist with the research.• A “Floor Walker” tasked with assisting new hires with answering calls, navigational questions, and leading by example to be a positive role model.

Associate'S Degree, Hotel, Motel, And Restaurant Management

High School Diploma