David Ducassi Email & Phone Number

Miami, FL, US

Miami, Florida, United States

• Managed a portfolio of 18 clients, totaling $7M in business leveraging business relationships and industry expertise to drive revenue growth.
• Consistently surpassed quarterly sales targets, achieving over $200k in sales per quarter while rapidly ramping up with new accounts, demonstrating agility and exceptional performance.
• Served as a lead within the team, acknowledged for exceeding expectations and providing comprehensive training on Kaseya's cutting-edge solutions, enhancing team proficiency and product knowledge.
• Developed and executed tailored account strategies to address the unique needs and challenges of clients in the tech sector, utilizing insights from Salesforce analytics to optimize client engagement and retention.
• Proactively identified and resolved client issues, mitigating risks and ensuring high levels of customer satisfaction, resulting in increased client loyalty and retention rates.
• Delivered insightful status reports and strategic recommendations to internal stakeholders, utilizing data-driven insights to inform decision-making and drive business growth.

Miami, Florida, United States

• Create and implement processes to increase performance of Account Managers
• Proactively analyze Salesforce reports to inform strategic sales and marketing initiatives.
• Anticipate and address customer issues and roadblocks using Salesforce data.
• Present weekly status reports to internal executives, highlighting key business trends.
• Mitigate revenue loss by handling high-risk customer escalations.
• Led training for a team of 7 newly hired Account Managers on best practices and KPIs.

Miami, Florida, United States

• Awarded “Playa’s Club” (top 10% in the company) twice, Q2 & Q3, in 2022
• Acted as team lead during manager's absence, ensuring team’s output and results by coordinating efforts, providing direction, and managing workflow
• Mentored less experienced and newly hired employees across multiple teams, several of which have since been promoted.
• Ensured my team’s output / results during my manager’s absence by taking lead and acting as manager
• Managed a million-dollar portfolio of customers to drive accountability and goal attainment, by focusing on revenue retention and growth strategies.
• Forecasted, with accuracy and detail, properly qualified and proposed opportunities to achieve annual quota.

Miami, Florida, United States

• 98% of quota attained first year in role after a company breach (top 20% of the company) (July – Dec.)
• Mentored less experienced and newly hired employees across multiple teams, several of which have since been promoted.
• Ensured my team’s output / results during my manager’s absence by taking lead and acting as manager
• Managed a million-dollar portfolio of customers to drive accountability and goal attainment, by focusing on revenue retention and growth strategies.
• Forecasted, with accuracy and detail, properly qualified and proposed opportunities to achieve annual quota.
• Cultivated C-level relationships with businesses which lead to mutual growth.

Miami/Fort Lauderdale Area

• (Promotions in 2017 & 2018)
• Managed a multi-million-dollar portfolio of enterprise customers ranging from to aerospace and healthcare.
• Cultivated relationships with senior leadership and across the C suite officers.
• Exceeded sales quota of 15% portfolio growth year over year.
• Researched, reviewed, and analyzed industry trends, to identify, qualify, and close opportunities.
• Identified, qualified, proposed, and forecasted sales opportunities.

• Set up/maintain computer hardware, software, networks and other computer related equipment
• Troubleshoot problems that arise in the computer and/or network
• Coordinate with other technicians and engineers for larger projects

Baptist Hospital

• Patrol hospital premises to prevent and detect signs of intrusion and ensure security of doors and gates
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of hospital grounds
• Circulate among visitors, patrons, and employees to preserve order and protect property

Miami, FL

• Answered incoming calls and transferred calls to the appropriate party, or took messages as necessary
• Provided information to callers while complying with privacy laws such as (HIPPA)
• Operate communication systems, such as telephone, switchboard, intercom, two-way, radio, or public address
• Route emergency calls appropriately
• Relay or route written or verbal messages
• Page individuals to inform them of telephone calls, using paging or interoffice communication equipment

• Informed customers of Bose products
• Recommended and assisted customers in finding the right equipment to meet their custom needs
• Closed sales for customers
• Maintained the store in an organized manner for the best customer experience

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: SHPE (Society of Hispanic Engineers), ASME (American Society of Mechanical Engineers), SAE (Society of.

Associate’S Degree, Computer Science