David Duncan Email & Phone Number

At Colorado Doorways, my main responsibilities are to gather keying details and pass them on in the form of purchase orders or work orders to the appropriate parties. In this position, I leverage lengthy IT experience to move from paper files to paperless systems. Use Excel experience to create spread sheets from downloads from Comsense. This provides a great tool to quickly create key schedules. Also use experience in Excel to create templates to provide a useful tool to confirm information in PO's or work orders match information in the key schedules. Also use these templates to validate consistency of keysets used in hierarchies, key quantities and locks.Applied experience in Access Data Bases to modify data base for better sharing of project statuses across departments as well as improve functionality for better tracking of project statuses.Facilitated regular meetings in lock shop to identify issues with accuracy, lead time and missed commitments. Found solutions and implemented changes to improve overall performance. Managed over 100% increase in projects over a 3 year period. My main responsibilities included:Conducting keying meetings.Creating Key Submittals.Placing purchase orders .Creating key systems using HPC Masterking program.Creating work order instructions for the keying of locks in our lock shop.

Greater Denver Area

Successfully worked in a fast pace multi-task environment managing all aspects or order processing to ensure orders were filled accurately and on time.Used technical back ground to develop several tools to improve efficiency and quality. This includes developing Access Database to record customer call information, track status of orders and other metrics. Created Excel worksheet to calculate pinning of cores and create detailed core combinating instructions. Designed worksheet to pull in customer discounts, tax and address information to quickly create accurate and detailed quotes.Results: Led in orders entered in the Western Region for 2010. Leader in call volume for the Denver office 2011. Top performer in collections and promotion projects for office. Received Outstanding Performance Award for 2nd quarter of 2011 for accomplishments in implementing CRM in the Denver office.

At Hunter Douglas I was given the responsibility to be the central point of contact for system updates for wood and metal blinds, as well as, Honeycomb, Luminette and Alouette window coverings. This involves maintaining approximately 200 KMAT’s.In the last 3 years I worked at Hunter Douglas my responsibilities included making 70% of the product updates for reference guides releases as part of a 3 person team. as well as handling an 80% increase in updates from the previous years due to abnormal number of product enhancements.My specific responsibilities were as follows:-Worked with marketing departments to determine additions, change and deletions in product offerings from one reference guide to the next.-Gathered all changes to the manufacturing process from materials management and engineering departments.-Worked with production personnel to determine what and how information needs to be communicated to assemblers in order to make window coverings correctly.-Communicated changes to partner systems in the form of spread sheets.-Made all updates necessary by reference guide release dates in SAP system.-Documented all business processes-Set up all aspects of variant configuration including characteristics, classes, configuration profiles, BOM’s, routings and pricing using all varieties of object dependencies including preconditions, procedures, selection conditions, constraints and actions.-Used Microsoft Word and Excel to create documentation and to update data tables.

Some of my accomplishments at Best were as follows:·Developed plans to accomplish configuring, testing and training for VC module of SAP software.·Configured over 40 end-products using a variety of techniques.·Wrote and tested Business process and procedures for SD and VC modules.·Trained Co-worker on how to use and maintain VC module.·Added and maintained materials related to VC end-products.·Received training on PP, CS in addition to my training and experience with VC, SD and MM

Set up operations for a new sales and distribution office. This involved analizing material purchases in local area to determine start up inventory. Creating all the purchase orders for start up inventory. Establishing vendors to supply various products and services. Establishing work flow instructions, Organizing and training work force. Ensuring timely and accurate delivery of products.

Handled multiple aspects of orders from quote to shipping. Some of my responsibilities were as follows:-Gathered information from customers, salesmen and contractors to determine requirements to create quotes or orders.-Created purchase orders for materials from a variety of sources.-Established relationships with a variety of vendors to source inventory.-Set up master key systems.-Scheduled assembly work and installers to meet deadlines.-Derived capacity measurements, found alternative labor sources and communicated deadlines effectively.-Supervised work to ensure on time delivery.-Tracked all aspects of orders.-Received and shipped material.-Found solutions to meet customer needs from using alternate products to finding different vendors or labor sources.-Steam lined order process.-Created procedures to minimize errors on orders and or missed commitments.

Contacted Customers who had left Sprint and persuaded them to return their business.

Ma, Telecommunications Administration

Ba, Music