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As a Sr. Director of Product Strategy and Operations at CDK Global, I lead the rhythm of business, product planning, and transformation efforts for the product and technology organizations. With over 10 years of experience in operations and strategy, I have a track record of driving alignment, business outcomes, and customer retention across large, complex, and matrixed businesses.Using my skills in brand strategy, storytelling, and productivity to develop and execute innovative solutions that integrate technology, analytics, and process optimization. I have successfully managed global supply chain programs that achieved over $2.9B in sales annually and delivered over $12M in customer savings. I have also designed and implemented a customer journey map that increased customer lifetime value by 11% and reduced losses by 3.5%. I am passionate about creating value for customers and stakeholders by delivering high-quality products and services that meet their needs and expectations.
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Vp Of Business OperationsFulcrum GtChicago, Il, Us
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Sr. Director, Product Strategy & OperationsCdk Global Oct 2020 - PresentAustin, Texas, Us• Engineered a comprehensive business strategy involving thorough market assessments and competitive intelligence aligned with broader company and investor goals.• P&L owner managing $845M, achieving top and bottom-line growth objectives through business strategies and new revenue opportunities• Create a collaborative process that drove quarterly and annual forecasting and planning processes, establishing review cadences and ensuring transparency across the organization.• Streamlined product planning processes, achieving a 25% increase in efficiency using Agile methodologies and cross-functional alignment frameworks.• Lead executive, board, and investor meetings, including preparation of cadenced materials and ad hoc requests.• Built a specialized product strategy and operations unit to enhance productivity and achieve newly established KPIs.• Collaborate with internal teams to lead strategic programs and report to executive leadership and shareholders, providing recommended actions.• Spearheaded the integration of business intelligence tools, leading to a 25% increase in data-driven decision-making efficiency over 12 months by utilizing Power BI and Tableau for enhanced performance tracking and operational insights.• Analyzed data to optimize product strategies, driving a 25% increase in market penetration within the first quarter using advanced analytics tools and data analysis.• Implemented a strategic plan that resulted in a 4% increase in market share over 18 months, utilizing advanced analytics tools and cross-functional team collaboration to align product development and operational efficiencies.• Led performance analytics reporting processes, leveraging Tableau and SQL to deliver actionable insights that boosted product adoption rates by 25% within six months. -
Director, Business Operations & StrategyBrightstar Corp. Mar 2016 - Aug 2020Miami, Fl, Us• Reported to the President, US & Canada, overseeing operations and strategic direction for a $2.9B service business.• Developed KPIs and provided detailed reporting to drive business performance.• Integrated 2 acquisition organizations, generating $240M in annual EBIDTA.• Implemented creative financing solutions, generating additional subscribers at zero risk.• Used analytics to identify trends and drive opportunities, resulting in up to 18% YoY EBIDTA growth.• Built strong B2B relationships driving customer satisfaction and aligning with goals.• Engineered a 20% increase in client retention by implementing targeted influencing tactics utilizing Salesforce CRM over a 12-month period,directly enhancing service personalization and client engagement metrics.• Spearheaded initiatives optimizing sales operations, resulting in a 25% increase in sales efficiency and a 15% boost in overall revenue withinone fiscal year by leveraging CRM systems and advanced analytics tools. -
Sr. Supply Chain Manager, Supply Chain ServicesBrightstar Corp. Mar 2014 - Mar 2016Miami, Fl, Us Reporting to the VP of Carrier Services, support business leader and key stakeholders to successfully implement business strategies Oversee the design and implementation of customer programs resulting in approximately $200M of annual revenue Drive implementation of new internal Warehouse Management System. Achieved downtime of less than 24 hours and an increase of order turnaround by 30%. Implementation of customer reverse program which was completed 2 weeks ahead of schedule and under budget by 8% resulting in a savings of over $200k. The program generates approximately $27M in EBIDTA annually Manage customer project from design through the implementation of direct-to-consumer reverse buyback program generating an additional $2M in business
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Sr. Operations Manager, Strategic AccountsBrightstar Corp. Mar 2013 - Mar 2014Miami, Fl, Us Responsible for the operational management of strategic large accounts, including both national and global accounts Oversee logistical and distribution operations for strategic accounts accounting for the movement of 300k annual shipments annually including both B2B and B2C. Oversee project team for new customer implementations totaling $200M in annual revenue
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Senior Operations Manager, New Business DevelopmentCoinstar Sep 2009 - Mar 2013Bellevue, Washington, Us Oversaw and implemented operational procedures and policies for 7 organic growth lines of business Hired, trained and managed teams in 12 cities; setting up new distribution centers averaging 10k sq feet with 55 SKUs per location Oversee operational P&L to make business decisions on viability of business and operational practices -
Account ExecutiveMedix Staffing Solutions 2008 - 2009Chicago, Illinois, Us -
Aviation Electronics TechnicianU.S. Navy May 2001 - Jun 2008Washington, Dc, Us Led Six Sigma and “Lean” efforts across local commands; monitored 8 individuals and controlled $750K quarterly budget
Dave Dunning Skills
Dave Dunning Education Details
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University Of Notre Dame - Mendoza College Of BusinessMaster Of Business Administration - Mba -
University Of Florida - Warrington College Of BusinessBusiness Administration
Frequently Asked Questions about Dave Dunning
What company does Dave Dunning work for?
Dave Dunning works for Fulcrum Gt
What is Dave Dunning's role at the current company?
Dave Dunning's current role is VP of Business Operations.
What is Dave Dunning's email address?
Dave Dunning's email address is da****@****cdk.com
What is Dave Dunning's direct phone number?
Dave Dunning's direct phone number is +163025*****
What schools did Dave Dunning attend?
Dave Dunning attended University Of Notre Dame - Mendoza College Of Business, University Of Florida - Warrington College Of Business.
What skills is Dave Dunning known for?
Dave Dunning has skills like Operations Management, Leadership, Management, Account Management, Team Building, Vendor Management, Customer Service, Sales, Recruiting, Business Development, Inventory Management, Cross Functional Team Leadership.
Who are Dave Dunning's colleagues?
Dave Dunning's colleagues are Uday Kiran, Benjamin Hobbs, Logan Guinaugh, Pmp, Acp, Palllabothula Koteswararao, Sandeep Boddu, Connor Taylor, Martha P..
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