David Duong Email & Phone Number

West Region

Managing an emerging key account implementing strategic goals to drive sales and create a better customer experience in the retail channel. Strategize with key account managers launching marketing campaigns to increase sales while achieving clients’ objectives. Building relationships with leaders across the retail accounts to create alignment with goals and initiates while taking on team roles to drive the success of the company.• Awarded the Progressive Achievers Club in 2020.• Introduced gamification techniques to the retail partners to motivate and build rapport.

Greater Los Angeles Area

Launched the Business Specialist role to create the process and guidelines for business sales in the retail environment. Strategize with senior management to market and launch new sales techniques into the retail channel. As an Account Executive, built partnerships developing business solutions to suit the clients' needs, and created solutions to streamline processes and reduce cost.• Oversaw two districts with 22 retail locations building performance plans and goals. • Identified gaps in knowledge to reassess and create training modules to increase results. • Inspired team performance daily using proven behavioral-based coaching, motivation, and management methodologies.• Researched client needs and determining solutions that reduced costs, increase efficiency, and new technologies.

Managed a team of 12 employees and launched the expansion of the team to 25 to increase sales through field campaigns and marketing. Built relationships with clients to increase brand loyalty and market share against competitors. Drove growth by focusing on client needs, corporate/in-store training, and teamwork. Created marketing and training to assist in the launch of over 25 products in the market. • Assist in the planning of trade shows (CES, CTIA, NCAA, other local events), to create product demos for end users.• Created content for internal/external operations for the development of individuals and long-term goals.• Actively monitored key performance metrics of a sales team, identified challenges, and created new solutions applying proven problem-solving techniques.• Performed training seminars from small retail groups, market events, District and Regional managers, and new hire groups.

San Francisco Bay Area

Brought into an under-performing territory with the potential for high sales. Increased the sales of the market from $25K to $275K of annual sales. Achieved recognition for highest gain in an existing market. Evaluated and partnered with clients to make sure needs were met through the understanding of their business needs. Introduced into the market, environmentally friendly products to help increase the States green initiative.• Creating solutions based on clients' current and future environments. • Increased annual spend of accounts, one of the highest gains was an increase from $5000 monthly to $23,000 monthly spend. • Increased account’s product penetration from 5% to 35% by maximizing opportunities. • Provide value-adding features and products to increase market share

San Francisco, Ca

Built relationships with clients to ensure the increase in brand loyalty and market share. Drove sales by focusing on verticals and strategic alignment with clients.• Formulated specific demographics goals by targeting unique customers and industry types. • Provide value adding features and products to increase market share

San Francisco, Ca

Developed the role to report to the State of California to ensure the compliance of all working lifts and elevators. Drove growth by proactively working with customers to perform preventative maintenance to reduce downtime during inspections. Managed the repair team projects to maintain schedules and meet deadlines. • Evaluated and implemented repair estimates for customers to be in compliance with the State Safety Standards• Developed the system to manage all clients for State Safety Inspections and tests. • Surveyed customers to determine the services and maintenance frequencies needed for their lift.

Los Angeles And San Francisco

Started as a location manager, promoted rapidly based on strong operational understanding and the development of staff through training that was made specifically for the kiosk locations. Created success through teamwork, customer service, and warranty sales.• Managed operations of locations to determine the maximum profit potential. • Prospected and opened new locations in Southern and Northern California.• Created material and training to assist in the launch of over 15 locations in California.

Greater Los Angeles Area

• Responsible for training store reps with product knowledge and features.• Exceeded sales goals and focused on added value features for customers.• Created training guides for the in-store reps to follow during a sales process. • Maintained relationships with the store managers to ensure maximum exposure.

Bachelor’S Degree, Marketing

Activities and Societies: Dean's List Spring 2016

Bachelor'S Degree, Marketing/Marketing Management