• Ensure all aspects of contractual obligations are met as specified in the statement of work, RFP, or other control documents.• Provide a single point of contact for all internal and external stakeholders to ensure a successful customer partnership.• Establish and strengthen relationships with key customer contacts as an advocate and escalation point.• Manage all change activities through change control, scoping requirements, gathering technical and cost analysis, scheduling and tracking work, obtaining acceptance, and managing communication with stakeholders.• Ensure stability and improvement of a customer solution through design and implementation of processes which strengthen team performance, customer experience, event handling, and risk mitigation.• Define and manage seven-figure project budgets ensuring alignment with PnL, accuracy in forecasting and anticipate and mitigate variance to ensure margins remain in target.

• Identifying workflow and process gaps and documenting solutions for product development teams.• ETL of vendor invoicing from North American vendors, ensuring reporting accuracy of input and output reporting.• Executing optimization opportunities from real-time vendor reporting to minimize customer expense.

• Managing a team of in-office and remote US-based auditors. • Coordinating between management of global audit organizations to develop and deploy global support models.• Development of a global training program for onboarding and training of new hires and global resources. • Formulating KPIs and metrics on which to measure business success and applying metrics to auditors. • Performing one on ones with employees and quarterly and annual performance evaluations targeting employee growth or upgrading. • Hiring manager for the mobile audit department.• Liaison between sales and operations to ensure product compliance and department resource distribution and assignments.

• Leading a team of 15 auditors focused on auditing global mobile telecom invoicing.• Supporting team responsible for spend analysis and cost reduction for over 350 clients including dozens of Fortune 500 companies and an inventory of over 3 million active monthly subscribers.• Providing product support, contract and SLA enforcement.• Client escalation management and scoping SOWs.• Training of US and international employees across departments leading the effort to grow audit teams in India and China.

• Analyzing invoices and delivering cost-saving solutions that are sensitive to client's needs while in compliance with industry best practices.• Client and vendor contract analysis and consultation.• Product presentation and explanation with the goal of client acceptance of recommendations.• Client/Vendor liaison and escalation representative when implementing account bulk plan/feature changes.• Specific expertise on US, Canadian, Western European and Australian mobile telecom invoicing.

• Responsible for providing invoice reporting and analysis to client representatives.• Researching situation-specific inquiries originated by clients and managers.• Acting as a subject matter expert regarding billing, usage and spend-trending.

Primarily responsible for Get Out the Vote (GOTV) events and grassroots coordination during the Republican Gubernatorial Primary, Territory consisted of 37 counties in rural East Texas with primary population centers of Texarkana, Tyler, Longview, Nacogdoches and Lufkin. I acted as the primary liaison between the central campaign office and staff and local county volunteers. This position was responsible for coordinating events and voter interaction with the candidate including venue booking, voter outreach, and volunteer coordination.

Responsible for content management for two small to medium circulation daily newspapers. Content was managed through a proprietary CMS. Primary responsibilities included site design, widget development and deployment, special project interactive webpages. Secondary responsibilities included e-commerce management, reporting on site analytics using SiteCatalyst, copy-editing prior to publication, stringer photography and videography, video and audio editing.I was also an entertainment reporter and photography for local concerts with published articles. However, most of my published work was limited to photos and cutlines.

Responsible for web content management, page design and site architecture of the university website. These tasks included site consultation, proof of concept, template and web standards management across browsers, photo editing, copy editing, and product demonstration. Special attention paid to forms design, end-user interaction and validation, data collection, transmission and storage. Software: Adobe Create Suite, including but not limited to Dreamweaver, Illustrator and Photoshop.Code:HTML 4.0, CSS 2.1, ASP.net, Javascript (specializing in jQuery framework), RedDot CMS.