David Duszynski Email & Phone Number

Provide overall leadership for strategic planning, program management and product marketing for this orthopedic surgical system enterprise. Lead a team of six professionals responsible for comprehensive, long term strategic planning, product management, business operations oversight and program management for product development and commercialization. • Develop multi-year strategic plans including current period operating plans. Ensure operating plan initiatives are integrated across departments and linked to key performance indicators. Implemented comprehensive product roadmap structure focused on addressing unmet market needs and aligning resources to drive market-based product development. • Provide product and program management oversight of multiple product platforms. Ensure development process aligns user needs, requirements, and product features. Successfully led effort to complete product development and FDA submission deliverables for two robotic surgical system clearances within a twenty-four-month timeframe. Reduced product development and submission timeframe by 30%. • Lead comprehensive Product Introduction Plan management for flagship robotic surgical system. Coordinated all aspects of upstream marketing deliverables and downstream marketing execution. Positioned to deliver 500% increase in system placements in upcoming year of 2021. • Provide business operations oversight for execution of multiple business plan initiatives, including timely FDA regulatory submissions, product launch preparation and execution, demand planning and inventory management.

Provided overall leadership for organization responsible for all aspects of business operations and customer support for two separate business units. Lead a team of twenty professionals responsible for account setup, clinical training, account management, specimen logistics, specimen accessioning and technical support. • Led acquisition integration of Nationwide Laboratory Services. Successfully integrated and transitioned client accounts resulting in a 50% increase in serviced account base and an incremental annual revenue increase of $10 million. • Managed implementation of new laboratory results reporting system. Achieved 30% reduction in client issues and significantly increased customer satisfaction.• Led expansion of Ascend Genomics accessioning and customer support organization. Scaled organization to support a 100% increase in specimen volume within a six-month period.

San Mateo, Ca, Us

Provide overall leadership for organization responsible for commercial excellence, customer support and revenue maximization. Lead a team of eight professionals responsible for internal sales, technical support and reimbursement operationsManage internal sales team responsible for sales lead conversion administration resulting in 60% increase in order volume over a one year calendar period.Manage order administration and technical support team responsible to provide world-class customer service for audiology practice partners and patients. Drove significant increase in customer satisfaction in parallel with a 200% growth in customer installed base.Manage reimbursement operations team responsible for identifying and communicating patient insurance benefit coverage, processing claims and managing appeals resolution. Achieved a 60% reduction in claims receivable balance over a one year calendar period. Implemented orders forecast process improvements and pipeline management strategy. Drove adoption of Salesforce.com for all pipeline management, prospect conversion and order results tracking. Implemented technical support process improvements and account management strategy. Drove adoption of Salesforce.com for all technical support case tracking and account management communications.

Directed all aspects of sales operations including contract management, customer service, sales training and demand forecasting. Manage distributor network activities for US and European operations. Implemented comprehensive process and procedures for order entry and customer service activities aligned with implementation of new ERP system.Lead development of physician and sales personnel training programs to support commercial expansion of company products. Implemented sales metrics that provide visibility to progress of key business variables driving customer adoption and revenue growth of company products.

Marlborough, Ma, Us

Directed all aspects of business operations including service marketing, technical support, field service, service logistics, and service engineering. Managed extensive portfolio of durable medical equipment (DME) with annual operating budget of $20 million. Managed global team consisting of five senior managers and 60 employees.

Managed all aspects of global marketing, field service, customer service, and strategic planning for this $13 million electrophysiology products company. Led team of two senior managers and nine employees.

Managed strategic planning, business development and operation improvement initiatives for $280 million annual revenue Home Care Respiratory products division.

Chicago, Us

Managed team of five financial analysts with responsibility for comprehensive income statement forecasting, reporting and analysis for a $200 million annual revenue division. Financial leadership for global X-ray product segment analysis and strategic planning within a $600 million annual revenue division.