David Dwyer Email and Phone Number
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David Dwyer personal email
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Results oriented executive with over 20 years of successful experience in Cloud and SaaS transformation, customer success management, program management, business development, professional services and strategic sales. Resourceful leader with a proven track record of effectively managing complex and highly visible programs while building revenues, increasing profitability and establishing strong customer relationships. Possessing advanced skills in implementing processes and strategies to increase organizational quality and operational objectives. Act as a trusted advisor to senior executive management team. Well known for strong cross functional leadership, a high-level of emotional intelligence and a successful history of building and directing high performance teams. Polished interpersonal and communication skills with outstanding public speaking and presentation abilities.
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Vice President, Cloud Service ManagementPtc Nov 2017 - PresentBoston, Massachusetts, UsWorld wide leader of PTC's Cloud Service Management team. Responsible to define the vision and strategy of the Cloud Customer Success journey. Oversee and manage key performance indicators, monitor outcomes and implement process improvement initiatives. Lead the team that is responsible to guide a valued and influential customer relationship during the production lifecycle. Accountable for managing $225M in annual recurring revenue and contract renewals. Teams effort results in the delivery of Cloud/SasS projects being delivered on-time & on-budget, excellence in technology performance, superior customer satisfaction, a high rate of customer adoption, retention, referrals and with advancements in the expansion of PTC's Cloud offers.
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Vice President, World Wide Pmo LeaderPtc Jan 2017 - PresentBoston, Massachusetts, UsResponsible for the leadership, direction and quality of execution of worldwide program delivery team. Accountable for defining the procedures, procedures and best practices of global PTC program management work-force and across full portfolio of software and service offerings.
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Vice President Program Management & Pmo, AmericasNokia Jun 2013 - Dec 2016Espoo, Southern Finland, FiLeader of Program Management, Program Management Office and Customer Technical Advocate teams in the America's for Nokia's Application & Analytics Division. Responsible for execution, customer satisfaction, on-time delivery and profitability for key customer’s in NAR and CALA including At&T, Verizon, Sprint, Bell, TWC, Comcast, Telmex, Telefonica and Oi. Leading 110 person team that is responsible to serve in strategic account leadership role. Accountable to convert order to sales for portfolio of accounts that represent $900M in annual revenues. -
Vice President, Program Management, At&T Universal Voice Platform ProgramNokia Jul 2011 - Jun 2013Espoo, Southern Finland, FiReporting directly to the Sr. Vice President of the AT&T account sales team. Single point of contact and accountable for the end-to-end execution of AT&T’s IMS transformation program. Responsible for providing executive leadership and direction to a matrix team including Sales, Solutions, Product Line Management, Technical Program Management Office and Services. Full accountability for planning, organizing, staffing, evaluating, directing and controlling this strategic program from inception to completion
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Sr. Director, Global Program Management Office, AmericasNokia Jan 2010 - Jun 2011Espoo, Southern Finland, FiAccountable for leading program management office team that was responsible for the oversight and management of Alcatel-Lucent's most strategic enterprise accounts. Team ensured a high level of customer satisfaction and alignment between customer needs and internal resources coordination; Proactively managed strategic, complex, and/or unique, first-of-a-kind, high risk types projects and assisted with risk mitigation through proactive planning to reduce or eliminate failure. The Global Program Management Office worked in concert with product units, strategic sales, professional services, customer care, operations, and partners to deliver on critical customer commitments.
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Sr Director Of Enterprise Regional Competency And Operations CenterNokia Jan 2007 - Dec 2009Espoo, Southern Finland, FiResponsible for leadership and full accountability of all sales support functions of North American Enterprise convergence team Managing a team of 110 individuals spanning functional areas of Professional Services, Services Marketing, Bids and Proposals, Training, Business Partner Development, Solution Architects
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Vice President & General Manager Csbu North AmericaNokia Dec 2005 - Jan 2007Espoo, Southern Finland, FiResponsible for technical operations and business management functions for North American telecommunications business unit. Full P&L accountability of $35M enterprise telephony group. Lead team of 85 individuals
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Sr, Director Of Services, Telephony Solutions UnitNokia Oct 2003 - Nov 2005Espoo, Southern Finland, FiManaged the framework, people, processes and policies that guided divisional services unit. Led team of 45 individuals: areas of responsibility included L3 Technical Assistance Center, Field and Professional Services and Service Channel Management
David Dwyer Skills
David Dwyer Education Details
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University Of Massachusetts Amherst -
Villanova UniversitySix Sigma - Greenbelt
Frequently Asked Questions about David Dwyer
What company does David Dwyer work for?
David Dwyer works for Ptc
What is David Dwyer's role at the current company?
David Dwyer's current role is Vice President, Cloud Customer Success Management at PTC.
What is David Dwyer's email address?
David Dwyer's email address is da****@****ent.com
What is David Dwyer's direct phone number?
David Dwyer's direct phone number is (781) 370*****
What schools did David Dwyer attend?
David Dwyer attended University Of Massachusetts Amherst, Villanova University.
What skills is David Dwyer known for?
David Dwyer has skills like Strategy, Cross Functional Team Leadership, Enterprise Software, Voip, Wireless, Professional Services, Business Development, Ip, Managed Services, Management, Program Management, Crm.
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