David Dwyer Email & Phone Number

Boston, Massachusetts, Us

World wide leader of PTC's Cloud Service Management team. Responsible to define the vision and strategy of the Cloud Customer Success journey. Oversee and manage key performance indicators, monitor outcomes and implement process improvement initiatives. Lead the team that is responsible to guide a valued and influential customer relationship during the production lifecycle. Accountable for managing $225M in annual recurring revenue and contract renewals. Teams effort results in the delivery of Cloud/SasS projects being delivered on-time & on-budget, excellence in technology performance, superior customer satisfaction, a high rate of customer adoption, retention, referrals and with advancements in the expansion of PTC's Cloud offers.

Boston, Massachusetts, Us

Responsible for the leadership, direction and quality of execution of worldwide program delivery team. Accountable for defining the procedures, procedures and best practices of global PTC program management work-force and across full portfolio of software and service offerings.

Espoo, Southern Finland, Fi

Leader of Program Management, Program Management Office and Customer Technical Advocate teams in the America's for Nokia's Application & Analytics Division. Responsible for execution, customer satisfaction, on-time delivery and profitability for key customer’s in NAR and CALA including At&T, Verizon, Sprint, Bell, TWC, Comcast, Telmex, Telefonica and Oi. Leading 110 person team that is responsible to serve in strategic account leadership role. Accountable to convert order to sales for portfolio of accounts that represent $900M in annual revenues.

Espoo, Southern Finland, Fi

Reporting directly to the Sr. Vice President of the AT&T account sales team. Single point of contact and accountable for the end-to-end execution of AT&T’s IMS transformation program. Responsible for providing executive leadership and direction to a matrix team including Sales, Solutions, Product Line Management, Technical Program Management Office and Services. Full accountability for planning, organizing, staffing, evaluating, directing and controlling this strategic program from inception to completion

Espoo, Southern Finland, Fi

Accountable for leading program management office team that was responsible for the oversight and management of Alcatel-Lucent's most strategic enterprise accounts. Team ensured a high level of customer satisfaction and alignment between customer needs and internal resources coordination; Proactively managed strategic, complex, and/or unique, first-of-a-kind, high risk types projects and assisted with risk mitigation through proactive planning to reduce or eliminate failure. The Global Program Management Office worked in concert with product units, strategic sales, professional services, customer care, operations, and partners to deliver on critical customer commitments.

Espoo, Southern Finland, Fi

Responsible for leadership and full accountability of all sales support functions of North American Enterprise convergence team Managing a team of 110 individuals spanning functional areas of Professional Services, Services Marketing, Bids and Proposals, Training, Business Partner Development, Solution Architects

Espoo, Southern Finland, Fi

Responsible for technical operations and business management functions for North American telecommunications business unit. Full P&L accountability of $35M enterprise telephony group. Lead team of 85 individuals

Espoo, Southern Finland, Fi

Managed the framework, people, processes and policies that guided divisional services unit. Led team of 45 individuals: areas of responsibility included L3 Technical Assistance Center, Field and Professional Services and Service Channel Management

Education record

Six Sigma - Greenbelt