This role has been incredibly fun and has allowed me to return to a startup environment, literally setting up the company from scratch. We have established two locations in the Philippines to assist and collect organic cacao beans from local farmers. These locations allow us to ferment and dry the beans appropriately. We are setting up a school to teach the up and coming local farmers the proper organic cultivation methods as well as assisting them with fertilizing costs as needed.We also… Show more This role has been incredibly fun and has allowed me to return to a startup environment, literally setting up the company from scratch. We have established two locations in the Philippines to assist and collect organic cacao beans from local farmers. These locations allow us to ferment and dry the beans appropriately. We are setting up a school to teach the up and coming local farmers the proper organic cultivation methods as well as assisting them with fertilizing costs as needed.We also very mindful of addressing head on some of the challenges in the industry such as getting fair trade certified, testing for lead and cadmium and not supporting any kind of child labor.I have also set up a smooth distribution network in California and working on setting up another on the east coast.We are proud to bring such an incredible quality of cocoa beans to the market.The H&G beans have been very well received in the US and Canada so far and they offer a unique flavor profile to top tier chocolatiers. I have had a great time meeting such passionate craft people along the way. And the best part is that my daughter refers to me as Willy Wonka now... Show less

In this role, I provided oversight and direction for end-to-end operations, including strategic initiatives, key projects, and customer service delivery, while ensuring alignment with organizational practices and regulatory procedures. I enable employees to excel in assigned roles and responsibilities effectively by delivering training, tools, and optimal resources. • Drove seven fulfillment centers through 1200%+ revenue growth, ensuring compliance with state regulations for alcohol… Show more In this role, I provided oversight and direction for end-to-end operations, including strategic initiatives, key projects, and customer service delivery, while ensuring alignment with organizational practices and regulatory procedures. I enable employees to excel in assigned roles and responsibilities effectively by delivering training, tools, and optimal resources. • Drove seven fulfillment centers through 1200%+ revenue growth, ensuring compliance with state regulations for alcohol shipments and scaling operations staff from 59 to 313 full time employees (+430%).• Improved inventory accuracy to 99%+; eliminated monthly physical inventory counts by introducing dynamic stock checks; transitioned to a 7 day/week multiple shift shipping operation during Covid.• Recognized for ensuring the successful launch of a new 150k sq/ft fulfillment center in San Leandro, California within six months.• Cut expenses by 43% and maintained service levels of 1.6 days via standard shipping by shutting down five distribution centers.• Increased female representation by 10x in leadership positions; 100% developed from entry-level positions (vs 60% developed internally for males); doubled minority representation to 65% through DE&I excellence.• Enhanced net promoter scores; overall NPS +23 points (83), new customers +27 points (96), and returning customers +9 points (80) by delivering top-tiered experience and service.• Improved the customer experience by negotiating a move from UPS to FedEx to add over 20K alternate delivery locations, while negotiating 15% savings and capped yearly rate increases (2016).• Acknowledged for introducing bottle storage innovations to increase capacity by 200% while reducing the national square footage (required to support the company growth) by 125% in 2016.• Consolidated inventory positions by 50%, reduced pick paths in the process, and increased pick speed by 37%. Show less

• Led a network of 12 distribution centers across the U.S., including two brick and mortar retail stores• Negotiated a best-in-class carrier contract with UPS, resulting in 40% cost savings• Introduced manufacturer direct packaging sourcing, resulting in logistics improvements and 48% cost savings• Rolled out an innovative virtual inventory model (2006)• Developed automatic weather safe technology to avoid shipping during extreme weather conditions. (2007)• Conducted package… Show more • Led a network of 12 distribution centers across the U.S., including two brick and mortar retail stores• Negotiated a best-in-class carrier contract with UPS, resulting in 40% cost savings• Introduced manufacturer direct packaging sourcing, resulting in logistics improvements and 48% cost savings• Rolled out an innovative virtual inventory model (2006)• Developed automatic weather safe technology to avoid shipping during extreme weather conditions. (2007)• Conducted package testing to significantly reduce in-transit damages Show less

Led a team to deliver: -Website creative-Advertising creative-Print catalog design-Negotiated print contracts-Press checks-Organized catalog mailing campaigns-Bottle imagery for web and print-Additional Holiday operational support