Linux System Administrator for the agency's website platform utilizing Open Shift

Windows 10 migration Specialist, successfully migrating over half of the location from windows 7 to windows 10 which included the following:Imaged and updated drivers on laptops and desktopsApplied software using SCCMTransfered User data from one device to anotherDelivered finished device to users and pick up devices for data retention.Participated in daily branch meetings with co-workers

Utilized Jira to track projects and issues as they arose with in the company as it pertains to TAK serverdevelopment and deploymentUtilized Amazon AWS to create and administration of those serversUtilized Ansible for the creation and administration of those serversWorked with DOD IT to mitigate issues with securing servers in an AWS environmentParticipated in weekly all branch meetings with co-workers

IT Specialist/Mobile Device SME

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Extensive Information Technology expertise in Wide area Networks, Local Area Networks, Servers, Workstations, and various assorted software.Broad intelligence expertise in all source intelligence, Counter, Imagery, and Signals.; Provided daily telephone support and in person support for House member's offices and district offices, congressional staff, house committees and House officer's staff.Provided detailed knowledge of microcomputer software and hardware network operating systems, advanced PC applications, Internet services, multi-media and messaging software used in the U.S. House of Representatives Provided state-of-the-art technical solutions in support of microcomputer and local area networks used by Members offices and district offices, committees and House support officesReviewed equipment requisition forms to verify that they meet House minimum specsInstalled and troubleshot Blackberry devicesImaged, configured, and troubleshot PCs, Laptops, and printersManaged organizational units in active directory

Provide telephone and remote support on all hardware, Operating Systems, applications, printers, LAN communications and email system for all House members and staff in Members offices and Congressional Committees.Diagnosed, troubleshot, and provided solutions by phone for all members of the House and Committees as well as House staffProvided account management for the HouseProvided Outlook support for the HouseCreated SOP's for use by House employeesProvided Blackberry supportPreformed nightly backups of various home grown systemsAssisted with password refreshes and resets

Provided tier 3 desktop support for the General Services Administration (GSA)Supported approx 5,000 peopleReimaged new and replacement PC's for users Installed the latest software updates Researched customer issues using the internetDelivered laptops to new users and assisted in setting up and securing laptops to their docking stationsDid security audits for desktops to make sure all patches were installed

Worked in the NOC- type environment configuring and trouble shooting Cisco and foundry switches Provided support as a Network Support Analyst to provide and implement lockdown scripts Worked with the network engineer to provide direct support for both sites Provided local deskside support for approx 150 users at two sitesIssued and setup all pc's and peripheral devices Added and removed computers from an active directory 2003 domain Set up e-mail accounts on systems for usersUtilized Norton Ghost 2003 to create and utilize images for both desktops and laptops Provided Blackberry setup and assistance to end usersPlanned, completed, and maintained an accurate inventory for sitesHP printer maintenance to include hp LaserJet 4000 series Did security audits for desktops to make sure all patches were installed

Tier 1 support for the Department of Homeland Security (DHS/ICE/CIS). Supported approximately 300,000 users worldwideManaged an accounts in active directory 2003, NT, and Novell environmentsProvided support for remote access issues and hardware requests from local desktop support technicians going to local user's machines to assist users with IT issues. Provided support for mainframe applications, coordinating support with third party vendors.Provided assistance with password, policy, and user access on the network

Tier 1 support for the US Forest Service. Supported approximately 35 to 50,000 users depending on the number of seasonal hires.Provided support for Lotus Notes, Sametime, was the lead technician on the helpdesk for the Lotus MNotes software as well as the Pocket PC.Provided support for remote access software.

Developed a network diagram and proposal to design, implement, and secure a WAN and LAN for the online college Communicated with and supported 25-50 student users across the country by email, phone, and Internet chat to answer questions about networking, computer installation, and system administration.Developed an Access databases in cooperation with the Course Development Director correlating books, instructors, and courses.

tracked opposing forces to determine where the enemy is currently located. Created a personnel security database, which tracked, routed, and finalized security classifications for individuals.Responsible for repairing faulty hardware (hard drives, CD Rom drives, tape drives, etc.) and reloaded software including the complete operating system and applications for two separate computer systems, both in the office and in the field during training exercises.Wrote weekly reports and gave monthly briefings to Senior OfficersConducted training on an as needed basis to groups as large as 35 MarinesKept an accountability of all classified material in the sectionWorked as the assistant classified materials control custodian managing physical and information security for the whole command