David E. Custodio, Md, Mba, Facep, Fache Email & Phone Number

United States

Rootstown, Ohio, United States

Akron, Ohio, United States

»» Reported directly to the President & CEO of the Summa Health System, providing transformational executive leadership of a dual-campus facility including a 500-bed tertiary care hospital and Level 1 Trauma Center, and a 63-bed Behavioral Health Institute. »» Participated in the $50M operating turnaround—in 12 months—as a member of the executive team, transforming losses into a $25M surplus, in part by rebuilding damaged relationships with medical staff; improving provider alignment… Show more »» Reported directly to the President & CEO of the Summa Health System, providing transformational executive leadership of a dual-campus facility including a 500-bed tertiary care hospital and Level 1 Trauma Center, and a 63-bed Behavioral Health Institute. »» Participated in the $50M operating turnaround—in 12 months—as a member of the executive team, transforming losses into a $25M surplus, in part by rebuilding damaged relationships with medical staff; improving provider alignment and engagement; and negotiating hospital-based service contracts with ED, Hospitalists, Anesthesia, and Radiology.»» Navigated unprecedented crises, including the pandemic, a walkout, and a devastating fire, serving as Hospital Incident Commander throughout, developing strategic response plans and transition teams, directing simulations to prove concepts, and creating an operating model the Joint Commission suggested publishing for other systems to emulate.»» Planned and led seamless operations transitions into a new 343K sf acute inpatient care tower in 2019 and a new 7-story behavioral health pavilion—delivering both inpatient and outpatient care—in 2022, with zero service interruption.»» Sponsored wayfinding project, serving as the first system in Northeast Ohio to provide desktop maps and route planning, interactive kiosks, and a mobile indoor navigation system offering turn-by-turn walking directions across the 1.2M sf campus.»» Earned national recognition in multiple clinical areas from Healthgrades, IBM Watson, Anthem, AHA, Leapfrog, and others, and partnered with new and experienced department chairs to continue momentum in patient care excellence. Show less

Akron, Ohio, United States

»» Managed and mitigated physician issues across all hospital sites, ensuring systemwide engagement in strategic initiatives to improve clinical efficiency, quality of care, and patient outcomes. »» Improved clinical efficiencies by launching a Clinical Decision Unit, providing patients with comprehensive care and intensive case management to reduce length of stays for patients in observation status to under 24 hours.»» Directed transition of care project based on Project RED… Show more »» Managed and mitigated physician issues across all hospital sites, ensuring systemwide engagement in strategic initiatives to improve clinical efficiency, quality of care, and patient outcomes. »» Improved clinical efficiencies by launching a Clinical Decision Unit, providing patients with comprehensive care and intensive case management to reduce length of stays for patients in observation status to under 24 hours.»» Directed transition of care project based on Project RED (Re-Engineered Discharge), deploying 12-step process to reduce readmissions, mitigate medication errors, cut post-discharge ED visits, and improve appointment compliance.»» Addressed quality issues to refine sepsis care, reduce in-house mortality, and improve coding and documentation, collaborating with quality team stakeholders to champion policy, procedure, and practice changes.»» Led Green Belt project to research, vet, and select hospital incident reporting system, enabling improved time-to-report, enhancing reporting capabilities, and increasing visibility of outcomes tracking. Show less

Akron, Ohio, United States

»» Provided clinical care to patients in the adult Emergency Department of a Level 1 Trauma Center, in addition to performing didactic and clinical teaching for residents and medical students during training and rotations in the Emergency Department.»» Served as Interim Chair of the Department of Emergency Medicine (2002-2004 and 2017), overseeing clinical operations, conducting peer reviews, resolving complaints, managing credentialing, and facilitating OPPE and FPPE processes.

Akron, Ohio, United States

»» Created a culture of safety, liaising between hospital administration and medical staff leadership to identify opportunities for improvement, promote quality assurance, facilitate recertification processes, and mitigate risks to regulatory noncompliance. »» Played a key role in implementing a physician and quality data analytics system, enabling performance tracking and supporting peer review and credentialing initiatives, providing unprecedented transparency across all… Show more »» Created a culture of safety, liaising between hospital administration and medical staff leadership to identify opportunities for improvement, promote quality assurance, facilitate recertification processes, and mitigate risks to regulatory noncompliance. »» Played a key role in implementing a physician and quality data analytics system, enabling performance tracking and supporting peer review and credentialing initiatives, providing unprecedented transparency across all KPIs.»» Became a national presenter for Crimson Continuum of Care—later acquired by Optum—delivering presentations during national conferences on leveraging physician performance data to drive quality improvement and incentive alignment.»» Collaborated with executives and a third-party consultant to reduce adverse patient events by 80%+, analyzing five years of data to pinpoint errors and opportunities, identify root causes, and close procedural and communication gaps.»» Promoted a safety culture through targeted internal communications, training on new policies and procedures, and reminding patient-facing team members of the importance of using customized safety toolkit to reduce patient harm.** Served as Assistant Vice President, Medical Affairs & Quality, 2009-2013 ** Show less

Akron, Ohio, United States

»» Led the Medical Executive Committee in support of 1,200 physicians—300+ with active hospital privileges—sponsoring new physician training, overseeing conduct, collaborating with hospital administration, and reporting to the Board of Directors.»» Gained executive administration experience in this 6-year appointment as VP (2005-2007), President (2007-2008), and Past President (2009-2010), participating in Joint Commission surveys, approving privileges, and managing conduct.

Master Of Business Administration - Mba

Doctor Of Medicine - Md

Activities and Societies: Alpha Omega Alpha Honor Medical Society

Bachelor Of Science - Bs, Biology, Summa Cum Laude

Activities and Societies: Phi Beta Kappa Academic Honor Society