Loan Servicing Specialist IV (Senior Portfolio Manager) – Credit Portfolio Management, Single Family Business 2010 – 2017Led the monitoring and oversight of performance and productivity management for an assigned list of mortgage lenders and servicers, including two major delinquency volume portfolios. Verified compliance across multiple processes in bankruptcy, foreclosure and REO. Partnered with lenders and servicers to maximize debt management strategies focused on reducing loan delinquency and loss management execution.

Led, planned and directed a team of five paralegals and legal assistants, dedicated to delivering workflow quality assurance, and legal and regulatory compliance. • Created and implemented specific SLA (service level agreements) focused on client expectations and satisfaction: Processing Timelines, Title Claims Filings, Response to Client Inquiries, Requests for Client’s Documentation, and Interactions/communications with Opposing Counsel.• Led and managed the oversight of thousands of foreclosure file compliance, including Fair Debt Notice, letters of Notice to Intent to Accelerate, Home Equity Applications, and other related legal documents.• Validated and confirmed state and federal compliance for scheduled foreclosure sale file reviews.• Participated in property eviction hearings, and Home Equity hearings throughout Texas. Ensured legal files were properly assembled and organized for all hearings.• Designed and facilitated workflow training for assigned team of paralegals and legal assistants, including workflow quality, file preparation and review, and legal and regulatory compliance.• Designed performance plans for the team, focused on key performance indicators at the team member level and area of responsibility. Conducted monthly team member one-on-one performance meetings, where current performance status was discussed, areas of opportunities identified, and positive ratings given where applicable.