Dave Packhem Email & Phone Number

Boston, MA, US

Supporting the mission to eliminate every barrier to mental health

Managed supplier portfolio of >$225M annual revenue. Directly owned account relationships with 3-5 top accounts and provided oversight and escalation for ~40 suppliers managed by my team of four Supplier Relationship Managers. Created templates and playbooks for monthly supplier business review meetings that enabled larger portfolio sizes while.

Built a 12+ month roadmap to improve cross-sell merchandising and executed initiatives across product management, engineering, design, analytics, and data science teams that increased annual revenue >$50M. Hired, developed, and managed a team of four Managers and Sr. Associates.-Built a data flow model and reviewed historical data to identify the root.

Managed customer success team of 25+ Solution Delivery Directors, Managers, and Consultants servicing 20 customers and $15M annual revenue. Prioritized resources across competing, concurrent customer engagements, and internal initiatives to drive business growth and efficiency gains.- Improved ongoing software and professional services profit margin from.

Directed strategic relationships and ongoing software and professional services engagements for 5-7 customers and $6-8M annual revenue. Hired, developed, and managed 10+ Managers and Consultants.- Increased annual revenue by 100% ($1M to $2M) with a marquee customer by expanding partnership to another therapeutic area. Conducted solution design, pricing.

Oversaw day-to-day customer relationship, ongoing solution delivery, project planning / management processes, and prioritization for 1-3 customers and $2-3M revenue. Led software platform implementations and ongoing change management delivery with teams of consultants (direct reports) and developers / engineers (matrixed).

Progressively expanding scope and responsibility delivering data management and analytics solutions to life sciences customers. Primary responsibilities included:- Understanding customer needs.- Recommending best practices.- Requirements gathering and documentation.- Partnering with Technical team on solution development and configuration.- Software.