David Yunker Email & Phone Number

Orlando, Fl, Us

Selected to continue the legacy of Walt Disney himself by facilitating Traditions orientation classes at Disney University. Welcoming Cast Members on their official first day with the Walt Disney Company. Contribute to the rich heritage of the company while encouraging new hires to explore and understand the impact they have to create magical Disney memories. Being the first impression of Cast Member life and the culture that make the Disney brand so unique.· Share the stage with the one and only Mickey Mouse· Facilitated classes for over 140 new cast members on their first day with the company· Facilitated the first class with the new nametag presentation· Assisted with the checked in process for hundreds of College Program Cast Members

Returned to the theme parks line of business during the largest transformation/expansion of Epcot. Our team assisted with the various pre-opening preparation of Connections, the largest counter service restaurant within Epcot. Also supported the opening of the park's newest major attraction, Guardians of the Galaxy: Cosmic Rewind. Lead the back of house operation for all of Epcot. Serve as a point of contact between the 50+ food and beverage locations and our waste management partners. Work closely with the overnight team to address show quality concerns throughout the park.As a member of the Backstage Services team,· Responsible for a fleet of 15 sweeper trucks to maintain all of the roadways located throughout the 40 square miles of Walt Disney World property as well as the parking lots for the 4 theme parks and the 30+ resorts.· Maintain and clean waterways throughout property.· Serve as a leader of the Hazmat Response Team for all of Walt Disney World.· Facilitated training for over 60 new cast members

Orlando, Florida, United States

Textile Services Manager – Industrial Laundry Manufacturing (2021 – 2022)Textile Services Manager – Production (2018 – 2021)Textile Services Manager – Field Operations (2017 – 2018)Following a furlough during the pandemic, I was promoted to oversee Industrial Laundry. It is Disney’s largest manufacturing facility processing 1.7M+ pounds of laundry each week. Coming back on board, I helped to reopen the department, streamline processes, and increase volume as all of the Disney resorts reopened.In Production, I led a team of 75 in the daily operation of the Costuming & Specialty Plant, which is part of the largest automated, privately owned laundry facility in the world. We wash, dry, and fold many of the costumes and laundry for Walt Disney World, the Disney Cruise Line, and various local charities.As a leader, much of my success comes from empowering my teams and uncovering ways to boost productivity. In this role, I was able to gain experience with 5S methodology, think outside the box to solve unique challenges, and foster operational excellence.HIGHLIGHTED ACHIEVEMENTS► Rehired from furlough to lead the department reopening, ramping up volume as each resort reopened.► Organized the transition back to a 7-day a week operation for the second shift.► Efficiently processed millions of pounds of weekly laundry across 4 facilities.► Cut incident rates 32% by performing safety-focused plant walks and monthly safety meetings.► Leveraged 5S methodology to uncover areas of opportunity and drive efficiency gains.► Revived old towel folding machines to fold culinary aprons, creating a consistent result and expedited processing► Handled the logistics of pickup and delivery of laundry for 28K+ rooms.

Moving back to Hollywood Studios, I took ownership of the park’s cleanliness during the night shift. Our goal was to prepare the park to open each morning. I oversaw, trained, and coached a team of 100 Cast Members, leading and inspecting regular cleaning and scheduled deep cleaning projects.HIGHLIGHTED ACHIEVEMENTS► Accelerated cleaning processes with the purchase of new flood cleaning equipment.► Reduced labor cost by 5%, creating a highly productive team.► Pioneered a park-wide deep cleaning routine to improve cleanliness and overall appearance.► My team was recognized by the National Safety Council for a reduction in safety incidents.► Saved 600K gallons of reclaimed water, storing it in converted tanker trucks on property.

Animal Kingdom was preparing for a large-scale transformation. I was offered a role to help lead the team through the expansion projects. I managed a team of 100, focusing on the park’s premier attraction (Kilimanjaro Safaris). Laying the foundation for successful changes, I worked to solve daily challenges, improve the guest experience, and promote a safe/clean environment.HIGHLIGHTED ACHIEVEMENTS► Led a seamless transition to new night-time safari experiences.► Introduced daily pre-shift meetings and preview emails to improve communication and accountability.► Enhanced peer’s ability to manage labor budgets by sharing daily targets, starting hours, and variances.► Influenced the purchase of new countertops with undermount sinks in the restrooms, which led to the team’s ability to cut cleaning time in half.

Disney'S Contemporary Resort/Disney'S Wilderness Lodge Resort

I was invited to build a brand-new housekeeping and custodial team to support both Disney’s Contemporary Resort & Wilderness Lodge. In all, this team would go on to support 1,000 guest rooms and all common and public areas. I assisted in establishing the standards, training team members, and inspecting work areas. I coached and mentored a team of 50 to maintain high performance.Behind the scenes, I forecasted demand and scheduled staff accordingly. I maintained inventory par levels and ordered materials and supplies. I proactively identified opportunities to improve the guest experience, working with cross-functional teams to make a difference.HIGHLIGHTED ACHIEVEMENTS► Served on the leadership team responsible for returning Wilderness Lodge to its 4-Diamond status.► Selected as the resort appearance point person for 3 White House visits.► Upgraded the Custodial training program at each location, driving high-quality standards.► Received training in proper emergency response.► Chosen to participate on a global Performance Alignment team to identify and evaluate best practices across Walt Disney World Florida and Disneyland Resort California in an effort to standardize them.

As the Guest Services Manager, I was responsible for park cleanliness during operating hours. I supervised a team of 30 in the general maintenance and upkeep of all areas of the park. This included taking a hands-on approach with training, inspecting, and coaching. I planned, organized, and assigned daily tasks, maintaining inventory and placing orders as needed. I also inspired the team to engage with guests.HIGHLIGHTED ACHIEVEMENTS► Created opportunities for Cast Members to recognize their peers, creating an engaged team.► Led efforts to convert restroom dispensers from key-entry into a key-less system.► Shifted the Custodial team to preference scheduling with park-wide schedule pickup.

I began my career with Disney in a variety of hourly roles in the areas of Attractions, Guest Talent, Front Office, Dispatch, and Teller. Each of these opportunities gave me unique insight into what it takes to run an efficient operation and deliver an exceptional guest experience.As a consistent top performer, I was moved into an Attractions Coordinator role. This role was an extension of the leadership team. During that time, I was targeted for management training. That opportunity segued into my first promotion into a leadership role at Hollywood Studios.

Orlando, Florida, United States

During pandemic, Disney employees were placed on furlough while the parks and hotels were closed. I took a Customer Service role with WaWa. Within the first 3 months, I was promoted to Night Supervisor to oversee the 3rd shift. I led a team across cashiering, food services, and stocking with a focus on quality and customer service.► Contributed to a 30% boost in weekly storewide sales.► Hand-picked to support other stores in a managerial capacity to cover labor shortages.► Became a Certified Food Safety Manager, leveraging my knowledge to decrease spoilage.► Recognized as a Values Champion of their Big 6 Values Program based on performance.

Clermont, Florida, United States

I accepted a role with Publix while on furlough from Disney. My role was to help expedite the flow of groceries from checkout to the customer’s vehicle. That meant bagging purchases and assisting customers with unloading groceries into their vehicle. I also assisted with price checking, restocking items, and collecting carts in the parking lot. By making small talk, I was able to address questions and concerns to ensure high customer satisfaction.