David Eaglin Email & Phone Number

Chicago, Illinois, United States

• Train team members in customer service, and complete quality assurance and compliance procedures and documentation• Monitor and coach staff, including with attendance issues, disciplinary actions, and performance appraisal and documentation• Support the HR department and Sr. Operations Manager in hiring, training, onboarding, and terminations• Respond to any escalated security issues or emergency situations appropriately• Compile and prepare reports and documents pertaining to incidents, personnel activities and account trends.• Work a flexible schedule to meet the needs of the business which includes weekends.• Other duties as assigned

Chicago, Illinois, United States

• Supervise the day to day operations of selected sites during shift times• Build, improve, and maintain effective relationships with both clients and employees.• Respond to designated operational issues for all assigned client sites and facilities.• Supervise and manage a team of security officers, including possibly participating in hiring /selection, scheduling, payroll, training, coaching, development, and support• Ensure that all client sites are provided with high-quality security services to protect people and property.• Ensure all required reporting and contractual compliance requirements are met.• Handle all escalated security issues or emergency situations appropriately.• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, recognition, etc.).• Provide the basis of great working environments by treating staff with respect• Assure that ALL employee grievances are heard and resolved.• Accurately and effectively post all pertinent notices and communications to staff.• Report all operational matters directly with Operations Manager and members of senior management.• Reconcile logs, shift responsibilities and patrols• Review incident reports prior to submitting to clients and coordinate preliminary investigations.• Other duties as assigned

Chicago, Illinois, United States

• Train security officers in proper security measures• Perform site inspections and equipment inspections to make sure gear is up to standard• Provide customer service to customers or guests that may require assistance• Schedule security officer post positions• Conduct performance reviews• Ensure that the locations are secure• Maintain strong communication with team members• Resolve issues by effectively communicating with staff members, local police and visitor

Berwyn, Illinois, United States

• Patrolled Medical Center Campus and its buildings to deter crime, prevent loss and promote a safe environment.• Provided and maintains a security presence at the main entrances of various buildings on campus to control access, provide directions and assistance and prevent loss.• Gathers information for and completes various reports to document incidents and events on the Medical Center Campus.• Performed traffic and crowd control on the medical center campus to control access and direct the flow of both pedestrian and vehicle traffic.• Assisted the Parking Department in the accomplishment of their goals by providing motorist assistance and parking control assists the Safety Department in the accomplishment of their goals by providing fire and chemical safety services.• Performed security and service related duties as assigned to promote loss and crime prevention and service excellence.• Enforced the rules and regulations of Loyola University Health System and Medical Center.• MAGIS & Service Excellence Accountabilities:• Responsible for consistently demonstrating our MAGIS values of Care, Concern, Respect and Cooperation through teamwork and effective communication in an effort to prevent and solve problems and to achieve quality outcomes, patient safety, customer satisfaction and a safe environment.• Responsible for developing and maintaining an environment of service excellence as outlined in the Service Excellence standards