With over 15 years of experience in the financial services industry, I am a Digital Product Manager at HSBC Retail Banking and Wealth Management, where I lead the delivery of digital branches and fully digital originations. My mission is to enhance the customer experience and satisfaction through innovative and user-friendly digital solutions.I have a strong background in requirements analysis, banking, digital and legacy contact centers, and management, as well as a Bachelor's in Commerce with a Diploma in Computer Applications. I have also gained experience in road machinery and mining manufacturing and quality assurance. I am skilled in process improvement, analytical skills, and business analysis, and I enjoy collaborating with cross-functional teams and stakeholders to achieve the best outcomes.