David Eckert Email & Phone Number

Melbourne, Australia

One of Australia’s leading business consulting firms providing specialist consulting services to support their clients’ strategies and working with them to deliver their business objectives. Engaged on numerous projects in an array of industries as a business consultant:• Telstra InfraCo – Dark Fibre Product (2020-2021)• Telstra InfraCo – Colocation in Data Centre (2020-2021)• Telstra Corporation Limited – IDEAL Program (2018-2020)• Telstra Corporation Limited - Telstra… Show more One of Australia’s leading business consulting firms providing specialist consulting services to support their clients’ strategies and working with them to deliver their business objectives. Engaged on numerous projects in an array of industries as a business consultant:• Telstra InfraCo – Dark Fibre Product (2020-2021)• Telstra InfraCo – Colocation in Data Centre (2020-2021)• Telstra Corporation Limited – IDEAL Program (2018-2020)• Telstra Corporation Limited - Telstra Wholesale - Digitisation Program, Identity Program (2017-2018)• The National Australia Bank – The Mortgage Data Quality Program, DM11 Project (2016)• The National Australia Bank – Cheque Digitisation Program, Remote Image Capture (2015-2016)• Telstra Corporation Limited – Cross Channel Management (CCC) (2015)• Telstra Corporation Limited – Telstra Country Wide (TCW) (2014-2015) Show less

Melbourne, Australia

The National Australia Bank (NAB) is one of the big four financial institutions in Australia. The Mortgage Data Quality Program (MDQP) was established to address the mortgage data quality issues identified within regulatory reporting processes to the Australian Prudential Regulatory Authority (APRA). As part of the Delivery Management 11 (DM11) Project, also known as the MDQP Process Governance Framework for the FR&MI GDW Data Extraction for Regulatory Reporting Process:• Gap Analysis -… Show more The National Australia Bank (NAB) is one of the big four financial institutions in Australia. The Mortgage Data Quality Program (MDQP) was established to address the mortgage data quality issues identified within regulatory reporting processes to the Australian Prudential Regulatory Authority (APRA). As part of the Delivery Management 11 (DM11) Project, also known as the MDQP Process Governance Framework for the FR&MI GDW Data Extraction for Regulatory Reporting Process:• Gap Analysis - Reviewed and determined current state of change management process to understand uplift required to existing process (types of change, definition uplift, APRA escalation)• Stakeholder Management - meetings with stakeholders to understand and improve the existing change management process, gathering documents.• Developed and documented the Standard Operating Procedure (SOP) for change management process and procedures for the effective management of change activities across the 12 returns in scope for MDQP. It was intended to address the identified pain points, enhance the existing process steps and activities, controls, and creating a RACI to clarify the roles and responsible activities, escalation and remediation for all the impacted NAB business units involved in the Regulatory Reporting process.• Reviewed and updated the existing Change Management process, including defining all change scenarios. (Change to any current returns; Change to any current information requests; New return or new information requests; and Requests that are directly related to any APRA returns or requests (i.e.follow-up queries).• Process Maps - Developed medium to high-level process maps covering all change scenarios and any required variation scenarios using Microsoft Visio.• Reviewed and updated the existing Microsoft Excel Change Control Register and existing New Request Log.• Developed a checklist to facilitate the change process of handling new or ad hoc information or reporting requests. Show less

Melbourne, Australia

The National Australia Bank (NAB) is one of the big four financial institutions in Australia. The Cheque Digitisation Program was established to transform the cheque process from paper based payment stream, dependent on physical movement, processing, storage and retrieval to a digital solution, creating a reusable inbound corresponding capability. Role as a business analyst on the Branch & Hubs Stream within the Remote Image Capture (RIC) Project, third phase of the Cheque Digitisation… Show more The National Australia Bank (NAB) is one of the big four financial institutions in Australia. The Cheque Digitisation Program was established to transform the cheque process from paper based payment stream, dependent on physical movement, processing, storage and retrieval to a digital solution, creating a reusable inbound corresponding capability. Role as a business analyst on the Branch & Hubs Stream within the Remote Image Capture (RIC) Project, third phase of the Cheque Digitisation program:• Identified and engaged with external third party vendor and internal stakeholders across multiple areas of the business to elicit, analyse and documented the requirements through facilitating requirement workshops, focus groups and one-on-one interviews.• Developed Requirements management Plan using MS Excel for documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change and communicating to relevant stakeholders.• Developed High Level Requirements, Detailed Level Requirements and Non-Functional Requirements in line with NAB Enterprise Business Analyst (EBA) Standards and tools and managed the review and approval procedures for project documents. • Maintained a Requirements Traceability Matrix using MS Excel.• Responsible for modelling the ‘as-is’ processes in scope and followed by process analysis that resulted in the design of the new ‘to-be’ processes impacting NAB branches and hubs for remote image capture using MS Visio.• Performed data analysis of all NAB Branch locations to provide an understanding of which branches were self-imaging, which branches were supported by a self-imaging hub and best strategic location for each hub to service their designated supported branches. Show less

Melbourne, Australia

Telstra Corporation Limited is Australia's largest telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services. As part of BCAP Program, responsible for:• Assisted in performing data analysis to provide greater visibility and understanding across business areas to improve the ‘Sales Order’ process. Developed a ‘Sales Order’ lifecycle, which… Show more Telstra Corporation Limited is Australia's largest telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services. As part of BCAP Program, responsible for:• Assisted in performing data analysis to provide greater visibility and understanding across business areas to improve the ‘Sales Order’ process. Developed a ‘Sales Order’ lifecycle, which identified the key process steps and performance indicators of the process, and based upon this, he modelled his data requirements.• This methodical approach to the data analysis provided a detailed, data driven breakdown of the key lifecycle steps and key performance indicators of a ‘Sales Order’, which included; workflow routing volumes, activity completion volumes, orders processed, as well as breakdowns of key performance indicators of Error Provisioning, Cycle Time and Interactions within 7 days.• Responsible for analysing the process of ‘Sales Order Data Capture’ for Bundles products. The objective of this analysis was to identify root causes of sub optimal results for the key performance indicator of Net Promoter Score (NPS). Through this analysis was able to assist in presenting an alternate view to previously held hypotheses. Show less

Melbourne, Australia

Telstra Corporation Limited is Australia's largest telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services. As part of BCAP Program on Telstra Wide Country Business Services, responsible for:• Performed business intelligence work to flesh out the advocacy reporting requirements for Telstra Country Wide key stakeholders in order to create… Show more Telstra Corporation Limited is Australia's largest telecommunications and media company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services. As part of BCAP Program on Telstra Wide Country Business Services, responsible for:• Performed business intelligence work to flesh out the advocacy reporting requirements for Telstra Country Wide key stakeholders in order to create Microsoft Excel Dashboards to align and simplify data analysis and distribution of key metrics relevant to them. • Delivered Business Requirements Document, Traceability Matrix, Dashboard Mockups, and End-to-End Dashboard/Reporting Models. • Created a Business Process Matrix Inventory to provide a central repository for the management and tracking of all Telstra Country Wide Business processes related to the BCAP Program. • Gap Analysis completed to identify the gaps within the business processes and to develop a solution to fill the gaps.• Delivered the process inventory matrix, End-to-End high level customer experience models, BCAP Gap Analysis and recommendations, BCAP Business Process Models (accounting for operational elements of YHMN, MCMR, SRE and Check-In)• Support role for the Advocacy Reporting Dashboards, monitoring any change request and taking appropriate measures to ensure changes were discussed with key stakeholders and if approved, built into the dashboard. Show less

Frankston, Australia

Proprietor of a small business that provides cleaning services to residential and commercial customers in Melbourne’s south-east for six years.Responsible for the day-to-day operation of the business which included recruiting and managing staff, developing and implementing marketing campaigns and ensuring the financial soundness of the business. Using his sound business analysis skills, David implemented quality control processes and procedures in the business.Business had an… Show more Proprietor of a small business that provides cleaning services to residential and commercial customers in Melbourne’s south-east for six years.Responsible for the day-to-day operation of the business which included recruiting and managing staff, developing and implementing marketing campaigns and ensuring the financial soundness of the business. Using his sound business analysis skills, David implemented quality control processes and procedures in the business.Business had an average client growth of 15% per annum which demonstrates his business acumen. Show less

Melbourne, Australia

IQ Group is a consulting firm that empowers superannuation and wealth management clients to achieve better business outcomes, delivering independent advice on technologies, processes and regulatory change as well as first-rate project delivery• Plum Financial Services - Data clean-up on the unallocated monies project. Performed data analysis, data validation, data clean-up; Business Process Reengineering – Changed/Improved processes and workflow for fund changes, monthly reconciliation… Show more IQ Group is a consulting firm that empowers superannuation and wealth management clients to achieve better business outcomes, delivering independent advice on technologies, processes and regulatory change as well as first-rate project delivery• Plum Financial Services - Data clean-up on the unallocated monies project. Performed data analysis, data validation, data clean-up; Business Process Reengineering – Changed/Improved processes and workflow for fund changes, monthly reconciliation and data cleanup procedures. Conducted Interviews with subject matter experts and facilitated meetings. Tools used in the search included SuperB and Microsoft Access.• TIAA-CREF (US Base Project) - Migrate the client systems to the SunGard OmniPlus platform. Function as Offshore Business Team Lead to assist around the clock work preparing and updating Business Requirement Document (BRD), preparing scope deck analysis, process maps, traceability matrix, functional requirements and issues log. Involved in live or recorded Joint Requirement Discussion (JRD Sessions) to document processes and daily meetings with onsite Business Analyst to coordinate efforts. • SuperPartners – Developed a series of questionnairea and templates for the Allocated Pension Project. Templates were for Business Requirements gathering and Configuration Design (Functional /Technical Specs).• System Selection for Process Modeling Product and for Document Management Product. Process included evaluating what was needed, initiating the procurement, evaluating the suppliers and presenting to management final results. Role encompassed Scope Document, Project plan, business requirements gathering, requirements documentation, setting up a qualitative scoring system, and test scripts or questions used in the selection process and completing the Request for Proposal (RFP).• Career Mentor: Provided structured development for other IQ consultants including performance appraisals. Show less

Melbourne, Australia

Assisted in the data clean-up on the unallocated monies project for a financial services client. Performed data analysis, data validation and data clean-up and implemented new procedures for fund changes; developed monthly reconciliation process and data cleanup procedures. Conducted Interviews with subject matter experts and facilitated meetings. Tools used in the search included SuperB and Microsoft Access.

Melbourne, Australia

Managed the creation a questionnaire and templates for the Allocated Pension Project for a financial services client. Created a questionnaire prompting the group responsible for the design of the Product to ensure all Allocated Pension features are considered within the guidelines of the legislation. Designed a template to be used for Business Requirements gathering to ensure all information is suitably gathered for the administration of an Allocated Pension Product. This extends to… Show more Managed the creation a questionnaire and templates for the Allocated Pension Project for a financial services client. Created a questionnaire prompting the group responsible for the design of the Product to ensure all Allocated Pension features are considered within the guidelines of the legislation. Designed a template to be used for Business Requirements gathering to ensure all information is suitably gathered for the administration of an Allocated Pension Product. This extends to administration and systems related activity. Designed a template to be used for the Configuration Design (Functional / Technical Specification) to assist the Analyst responsible for the development and design of the configuration of the administration system Show less

Melbourne, Australia

A US Based project where I assisted via offshore as a Business Analyst in an effort to migrate the client systems to the SunGard OmniPlus platform. The specific role of the project team was to group scoped functional items into release bundles and then track and monitor the deployment of the release through the Software Development Lifecycle. My role was to assist around the clock work which included preparing and updating Business Requirement Document (BRD), preparing scope deck, process maps,… Show more A US Based project where I assisted via offshore as a Business Analyst in an effort to migrate the client systems to the SunGard OmniPlus platform. The specific role of the project team was to group scoped functional items into release bundles and then track and monitor the deployment of the release through the Software Development Lifecycle. My role was to assist around the clock work which included preparing and updating Business Requirement Document (BRD), preparing scope deck, process maps, traceability matrix, functional requirements and issues log. Led a team of up to 2 to 5 individuals to meet the needs of the client and facilitated daily meetings. Show less

Augusta, Georgia Area

SalesManaging the North America operations for Plastics News International magazine. This includes, special projects, liaison between North America business clients and PNI Headquarters, prospecting companies for possible advertising in several guides, the magazine, and the website.Attended the National Plastics Expo in Chicago, IL. Responsible for meeting our clients and prospecting potential clients. Selling Advertising space to world wide plastics industry in the… Show more SalesManaging the North America operations for Plastics News International magazine. This includes, special projects, liaison between North America business clients and PNI Headquarters, prospecting companies for possible advertising in several guides, the magazine, and the website.Attended the National Plastics Expo in Chicago, IL. Responsible for meeting our clients and prospecting potential clients. Selling Advertising space to world wide plastics industry in the Polymer Suppliers Guide for Asia, the Advertisers Products and Services Directory, and the Plastics News International Magazine. Show less

Greater Atlanta Area

Led a team of up to 6 to 8 individuals; Directed efforts in a prioritized manner to ensure my team met milestones. Provided Worldwide 24/7 Call Center Support for IBM’s Solectron Account for all computer applications and server with DB2 Platform.Worked closely with other consultants and analysts to assist in the deployment and support phases for four Call Center Sites based around the world. Worked in detail with the Client’s managers and specific departments to complete… Show more Led a team of up to 6 to 8 individuals; Directed efforts in a prioritized manner to ensure my team met milestones. Provided Worldwide 24/7 Call Center Support for IBM’s Solectron Account for all computer applications and server with DB2 Platform.Worked closely with other consultants and analysts to assist in the deployment and support phases for four Call Center Sites based around the world. Worked in detail with the Client’s managers and specific departments to complete smooth transition of Call Center application support. Developed training materials and provided application training (PeopleSoft HRMS 7.5) to end users and local system administrators. Key applications used while performing duties were: PeopleSoft HRMS 7.5, BAAN ERP, Veritex, I2. Show less

Bloomington/Normal, Illinois Area

• Stakeholder Management• Contribute to Test Plans development;• As part of System testing, responsible for functionality testing for State Farm Corporate Headquarters and its Regions on a DB2/MVS platform using BENXL Pension Application.• Developed the functional specification designs for integrating the BENXL Pension application with Payroll/HR modules of PeopleSoft HRMS 7.5 application. • Provided Pension End to End Testing for 50,000 US and Canadian employees to… Show more • Stakeholder Management• Contribute to Test Plans development;• As part of System testing, responsible for functionality testing for State Farm Corporate Headquarters and its Regions on a DB2/MVS platform using BENXL Pension Application.• Developed the functional specification designs for integrating the BENXL Pension application with Payroll/HR modules of PeopleSoft HRMS 7.5 application. • Provided Pension End to End Testing for 50,000 US and Canadian employees to determine performance of BENXL Pension application as per requirements prior to parallel-testing phase of the implementation. Performed from start to finish under real world scenarios like communication of the application with hardware, network, database and interface with Payroll/HR modules of PeopleSoft HRMS 7.5 applications• Prepare and develop test cases, test data and other testing assets• Execute test procedures and scripts for pension processing effectively and efficiently, and in line with BENXL Pension application project and release schedules using Test Director• Raise and retest defects including reporting progress of defect resolution and worked with the technical team to resolve technical issues.• Identify, report and mitigate quality related risks and take appropriate action• Deliver testing services in line with test schedule• Identify, prepare and/or manipulate data for testing purposes• Monitor the progress of allocated testing tasks and deliverables• Collate and analyse testing results and statistics for inclusion into Test Summary Reports and other deliverables;• Collect and present testing metrics and prepare testing progress reports. Show less

Alpharetta, Georgia

Developed the business specifications and functional specification designs for PeopleSoft HRMS 7.5 application concentrating on Base Benefits Module.Gathered business and data requirements from end users / business process owners. Developed test scenarios and test scripts for Benefit and Human Resources processing and edited and executed testing for PeopleSoft 7.5 on a DB2 platform.

Greater Boston Area

Assisted in the PeopleSoft HRMS 7.51 integration test phase at the Commonwealth of Massachusetts.Tested the processes and requirements for Payroll Module, Time & Labor Module, and Human Resources Module. Performed testing scripts manually and reported any errors to the development team.Proactively identified / resolved functional issues and worked with the technical team to resolve technical issues. Conducted the regression testing of the PeopleSoft HRMS 7.51… Show more Assisted in the PeopleSoft HRMS 7.51 integration test phase at the Commonwealth of Massachusetts.Tested the processes and requirements for Payroll Module, Time & Labor Module, and Human Resources Module. Performed testing scripts manually and reported any errors to the development team.Proactively identified / resolved functional issues and worked with the technical team to resolve technical issues. Conducted the regression testing of the PeopleSoft HRMS 7.51 application. Verified and documented the business process for Time & Labor Module to be used in the Training Manual. Show less

Greater Atlanta Area

Developed a Testing Plan and testing environment for the PeopleSoft 7.01 Y2K Project for Human Resources, Benefits Administration and Payroll for the Norrell Corporation Headquarters. Served as Testing Team Lead with a makeup of PeopleSoft HR, Benefit Administration, Training, and Payroll Consultants. During this process, designed standards and established coordination between the application Database Administrators (DBA's) and each team to create schedules for SQL and COBOL… Show more Developed a Testing Plan and testing environment for the PeopleSoft 7.01 Y2K Project for Human Resources, Benefits Administration and Payroll for the Norrell Corporation Headquarters. Served as Testing Team Lead with a makeup of PeopleSoft HR, Benefit Administration, Training, and Payroll Consultants. During this process, designed standards and established coordination between the application Database Administrators (DBA's) and each team to create schedules for SQL and COBOL process initiations on an Oracle Platform. Created testing phases and cycles using the fundamental design document and Gap database of the company.Developed a strategy and approach plan for each of the phases of testing. This included test scenarios, test scripts and test case outlines, architecture schematics for testing as well as process flow architecture for objects that are developed and need to be moved to alternate instances.Outlined security access controls, backup and recovery procedures as well as documentation standards. Set up approval and sign off procedures for each of the project teams as well as reviewed the core set-up tables for configuration and development to ensure that each were in compliance with criteria set by the specification document.Worked with the Quality Assurance managers to aid in the approval of Spec's that were written to develop unit-testing scripts and assisted in testing and confirming expected results on the test automation application, Winrunner.Assisted the PeopleSoft Financials team in gathering information and documenting business requirements for the General Ledger Module. Show less

Altanta, Georgia

Assisted in implementation of PeopleSoft HRMS Version 6.0 at Aetna during the Design Phase. Designed and developed business specifications for Application Security and Human Resources Module Tables. Provided Beta testing for PeopleSoft, Inc, as a Quality Assurance tester. Tested PeopleSoft HRMS version 7.5 Benefit Administration Module on 12 different platforms (Unix, DB2, Oracle, MVS, etc).Created and recorded different benefit test scripts and confirming expected… Show more Assisted in implementation of PeopleSoft HRMS Version 6.0 at Aetna during the Design Phase. Designed and developed business specifications for Application Security and Human Resources Module Tables. Provided Beta testing for PeopleSoft, Inc, as a Quality Assurance tester. Tested PeopleSoft HRMS version 7.5 Benefit Administration Module on 12 different platforms (Unix, DB2, Oracle, MVS, etc).Created and recorded different benefit test scripts and confirming expected results on the test automation application, SQA Application for beta testing Benefit Administration on PeopleSoft HRMS version 7.5 at PeopleSoft Headquarters. Provided Functional Systems Testing for Duke Energy Headquarters on an Oracle platform during PeopleSoft HRMS 7.5 Upgrade. Wrote test scenarios and test scripts for Base Benefits and Human Resources processing and edited and executed testing for PeopleSoft HRMS Application. Successfully performed Data analysis, Mapping and Configuration of the company's current programs and rules used to perform benefit and Human Resources processing. Configured core set-up tables with data, plans and programs used by the client to perform its business benefit and human resources process. Performed an analysis and prepared a profile for the upgrade of the current PeopleSoft HRMS System from Version 6.0 to 7.5 at Prudential Headquarters. Worked with and in coordination with the HRMS/Client Project Manager to document all current customization and to perform a detail analysis of the functionality changes that the upgrade would present to the business process of each functional area. This would include PeopleSoft's Human Resources, Base Benefits, Pension Admin and Payroll Functionality. Show less

Bachelor Of Business Administration, Marketing

Activities and Societies: Sigma Nu Fraternity

High School Diploma

Computer Information Systems