David Edema Email & Phone Number

London Area, United Kingdom

Facilitated and organized inventory and asset management, along with coordinating conference room preventative maintenance and e-recycling activities for numerous sites across the EMEA region, encompassing the UK, Netherlands, Finland and Germany.Provided 1st and 2nd line IT support to end users (Hardware, Win, ChromeOS, Google Workspace).Managing projects to execution involves carefully planning, organizing, and coordinating all resources and activities to ensure the successful and timely completion of the project's objectives.Deployed and recovered Windows, Linux, and MacOS images.Used ticketing systems to report individual/team work accomplishments and to track Service Level Agreements.Supervised Inventory Data management software to maintain inventory accuracy and workflow.Contributed to large-scale global projects for over 250,000 users.Supervised the work of a small team (up to 30 people).Managed daily inventory and IT operations on local and regional scales.

Managed inventory and assets, performed preventative maintenance on conference rooms, and facilitated e-recycling efforts across multiple sites in the EMEA region.Expertly deployed and recovered Windows, Linux, and MacOS images to ensure seamless IT operations.Provided exceptional customer support to a global user base of 70,000, resolving various IT issues including PC troubleshooting, video conference maintenance, and IT accessory assistance.Reported individual accomplishments and tracked Service Level Agreements using ticketing systems for timely resolution of IT requests.Maintained accurate inventory records and streamlined workflow through Inventory Data management software.Played a crucial role in the successful execution of large-scale global projects impacting over 250,000 users.Ensured an organized and functional IT environment through daily inventory management and operations.Preparing devices for new starters, ensuring a smooth onboarding experience by assisting in setting up and configuring their equipment.

London Area, United Kingdom

- Managing team to deliver all daily Cafe operations, food preparation, stock, and inventory. Meeting weekly sales targets and customer satisfaction through feedback by motivating the team to go extra mile for a customer while working together as a team and suggesting add-on sales to enhance profit. - Supervising daily operations for the store to operate legally, safely and all daily tasks to achieve expected performance targets. Checking, and reporting data accurately while guaranteeing data integrity in the reports for present/future decisions. - Ensuring the team is motivated and ready to work, managing breaks, and managing team rota through the workplace intranet by setting a target of rotas to be done three weeks in advance. Managing team emails whereby we share relevant information within the workplace that may be of interest to the team. - Ensure individual team members are performing to their expectations and store operations are flowing cohesively. Providing direct communications with the corporate office for the delivery of new products and services. Leading team briefs about relevant information or season that the company is in. - Providing training to all staff to use the latest workplace intranet, competency in Word, Excel, and PowerPoint. Fluency in browsing the internet. Training team to record stock availability, order emergency stock if necessary, check delivery reports and accept inventory only once everything has been checked before approval.

London, England, United Kingdom

Led the training of all new team members to ensure they met the company's high barista standards.Managed quarterly external coffee audits, providing coaching and training to colleagues to consistently deliver exceptional coffee quality.Earned the title of a qualified coffee barista.Distinguished as a semi-finalist in the prestigious 2016 M&S Master Barista Championship, showcasing exceptional coffee-making skills. Achieved the runner-up position in the same competition in 2017, demonstrating expertise in the art of coffee preparation.Mentored and trained colleagues, resulting in one team member being named runner-up in the 2018 M&S Master Barista Championship.Actively engaged with customers by serving on tills, offering support, and addressing any queries or questions, contributing to a positive customer experience.Played a pivotal role in successfully launching new products at the café.Ensured that the team was well-trained to maintain the highest standards and specifications for each product, enhancing the overall café experience. Earned the title of a qualified coffee barista. Distinguished as a semi-finalist in the prestigious 2016 M&S Master Barista Championship, showcasing exceptional coffee-making skills. Achieved the runner-up position in the same competition in 2017, demonstrating expertise in the art of coffee preparation. Mentored and trained colleagues, resulting in one team member being named runner-up in the 2018 M&S Master Barista Championship. Actively engaged with customers by serving on tills, offering support, and addressing any queries or questions, contributing to a positive customer experience. Played a pivotal role in successfully launching new products at the cafe. Ensured that the team was well-trained to maintain the highest standards and specifications for each product, enhancing the overall café experience.