My mission is to improve people’s lives at organizations by making transformations possible. I have been part of the HR technology vendor landscape for over 15 years and, during that time, have become passionately customer-focused. My role as the Chief Customer Officer at SuccessFactors is all about helping organizations to overcome the barriers of change with digital transformation and leveraging our HR tech solutions to make employees more than just passengers in the journey to the future of work. Many firms forget that digital transformation starts with “people transformation” and a large part of my role is reminding them that. I am a technology expert that helps firms envision not just what tech can do for their business, but how it can empower their employees and offer them a superior experience; whether through upskilling them and embarking them on an exciting new career path or by giving them more control over their work and personal life. It all comes down to the concept of HXM - when firms see their employees as people, and not just capital assets, they set the scene for success in the modern business world.Specialties: Lifecycle Development of Cloud Service Offering, Global Governance and Executive Sponsorship, Cloud Technology & Offering Linkage Planning, Budget Control with Targeting Growth Areas, Skills Gap Analysis & Performance Optimization, Net Promoter Score (NPS) Tracking and Analysis, Cloud Renewal Rates & Retention Strategies, Cloud Revenue Recognition and VSOE, Situation-Based Global Outsourcing Models, Emerging Technologies & Enterprise Architectures