David Edwards Email & Phone Number

Raleigh, Nc

From May of 2010 through the present I have worked in the Genband DMS10/C15 GTS support group. In this position I have continued to refine my technical skills through training courses and on the job training. I have also developed a highly professional and diplomatic working relationship with customer technicians, support, and management personnel.My duties have included daily customer support of hardware, software, translations, and configuration issues for DMS-10 and C15 switches. I have also particpated in on-site support roles for various “first office” or “verification office” applications of new software releases, in towns across the country. As a direct interface with customers, I have developed a dedicated sense of customer service with an emphasis on providing the highest level of support.

From May of 1988 through September of 1996, I worked as Field Technician (installer) for Nortel Networks. During this time I greatly expanded my knowledge of telephony and central office equipment in general, and the DMS-10 product line in particular. As a field technician, I served as “In-charge” and “Site Team Leader” on numerous projects. This familiarized me with the various administrative functions employed during the installation process. I have planned and completed multi site projects, single site installations, software upgrades and remote equipment installations, of DMS and Meridian Mail equipment.From September of 1996 through May of 2010, I worked in the Nortel DMS10/CS1500 GNTS (Global Networks Technical Support) center. My duties and responsibilities in this position were essentially the same as my current position with Genband. I acted as a Senior Technical Support Engineer providing call center support to resolve customer issues.

From June of 1986 through May of 1988 I was employed by Telephone Service Inc. During my time with Telephone Services Inc., my work was entirely as a contract installer for Northern Telecom installation. I participated in the installation of various types of equipment including DMS-10, DMS-100, and DMS-200, however, most of the work I did was on the DMS-10 product line. Through these activities I gained a thorough knowledge of how Northern Telecom equipment is built and operates.

Waynesboro, Va

While employed by Diversified Communications, my duties included COE equipment installation and removal. I assisted in line additions and re-grades of AE, ITT, and Stromberg-Carlson X-Y step equipment. I also installed and tested Vidar, ITT, and Northern Telecom carrier terminals and span equipment. These assignments gave me a basic knowledge of telephony and the services provided by telephone companies.