It Support Officer
Current- Maintained network stability by troubleshooting internet outages, printer issues, and other on-site technical problems, ensuring minimal disruption to operations.- Provided on-site and remote assistance to users through calls, chats, and emails, ensuring seamless IT support.- Leveraged Active Directory for user authorization, authentication, and monitoring, improving departmental staff performance.- Set up user accounts, installed updates, and configured software, including antivirus and Microsoft Office.- Conducted IT training and orientation sessions remotely and in-office, guiding new and existing employees through platform access and asset usage.- Administered device management using Active Directory Domain Controller (AD DC) for PCs and Samsung Knox manage for mobile devices.- Maintained and managed the CCTV systems, ensuring continuous monitoring, recording, and data integrity for security purposes.- Administered and maintained time and attendance systems, including troubleshooting hardware and software issues, ensuring accurate data capture, and generating reports for HR and management.- Customized a Strapi-based app for our bar and lounges, enabling customers to scan, view details, and place orders, tailored to our needs through both interface adjustments and custom coding.