- Maintained network stability by troubleshooting internet outages, printer issues, and other on-site technical problems, ensuring minimal disruption to operations.- Provided on-site and remote assistance to users through calls, chats, and emails, ensuring seamless IT support.- Leveraged Active Directory for user authorization, authentication, and monitoring, improving departmental staff performance.- Set up user accounts, installed updates, and configured software, including antivirus and Microsoft Office.- Conducted IT training and orientation sessions remotely and in-office, guiding new and existing employees through platform access and asset usage.- Administered device management using Active Directory Domain Controller (AD DC) for PCs and Samsung Knox manage for mobile devices.- Maintained and managed the CCTV systems, ensuring continuous monitoring, recording, and data integrity for security purposes.- Administered and maintained time and attendance systems, including troubleshooting hardware and software issues, ensuring accurate data capture, and generating reports for HR and management.- Customized a Strapi-based app for our bar and lounges, enabling customers to scan, view details, and place orders, tailored to our needs through both interface adjustments and custom coding.

- Installing and configuring computer systems, software, and hardware.- Providing technical assistance and support to users.- Perform troubleshooting to diagnose and resolve problems (repair or replace hardware parts, etc).- Carrying out maintenance and updates to existing technology.- Set up workstations with computers and necessary peripheral devices (router, switch, printers, etc).- Setting up account for new users.- Provide IT training to users.

- Provided technical support to staff, and made recommendations for enhanced IT operations.- Performed system configuration settings, application software installation, and configuration (antivirus, Microsoft office, etc.).- Provided administrative support duties and provided assistance/training in IT-related matters.- Collaborated with the supervision team to oversee the progress of an electrical project at the Airport.

• Setting up and configuring computer systems for staff, including installing and updating software, and ensuring compatibility with the network and other systems.• Evaluated facility and electrical systems, produced reports, and delivered presentations outlining recommendations for improvement and optimization.

Job responsibilities:-Joined the team that carried out maintenance and annual testing of 330/132KV 4x150MVA transformers. Topping and filtration of transformer oil using filtration machine. -Worked closely with protection, metering and control engineers to carry out maintenance of circuit breakers, isolators and instrument transformers.-Worked alongside electrical team that installed switch gear, molded case circuit breakers (MCCB), outlets, lighting and battery bank of the station.-Accompanied with working knowledge of SCADA system in monitoring and operating transmission processes in the switchyard. And also troubleshooted computer issues for the company employees under supervision.

Job responsibilities:-Worked closely with maintenance engineers to ensure the proper operation of electrical equipment using wiring diagrams and human machine interfaces.-Joined the team that carried out maintenance and troubleshooting of electric motors.-Installed and replaced industrial outlets and lighting in the factory under supervision.