Responsible for the daily business administration and operations of an audiology practice.Accomplishments & Duties:Fulfilled 5-year Oticon Business Development Group (BDG) purchase goal 17 months early in 2024 Achieved the highest monthly sales revenue in the history of the office for March 2024Reached completion % of Oticon BDG goal: 2021 = 153%, 2022 = 145%, 2023 = 140%, 2024 = 144%Increased extended warranty sales by 233% in 2020 over the previously achieved yearly highAnswer patient phone callsSchedule new and existing patient visitsVerify insurance eligibility and benefitsBill (patient/insurance/third party) for services, hearing devices and suppliesFollow up and collect outstanding payments to the practiceMarket new products to existing patients through phone contact and direct mail

Responsible for oversight of a public health program designed to provide vision services and glasses, if needed, to approximately 60,000 Baltimore City Public School students over a period of three years. Accomplishments & Duties:Dispensed glasses to 2,000+ students in need Vision screened 17,500+ studentsCollected 3,000+ consent formsResolved all issues from parents, students, third party partners, and Baltimore City Supervised City Hearing and Vision TestersScheduled school vision screenings and reschedule cancelled screening days Tracked and entered data on vision screening failures and consent formsCollaboratively develop and maintain processes with third party partners maximizing consent returns and operations performance

Responsible for regulatory, billing, coding, insurance, and educational advocacy activities for over 6,000 domestic physician members and their staff. Accomplishments & Duties:Doubled department revenue and net surplus with a 2.5% reduction of expenses from 2014 to 2015Attained ultrasound reimbursement from Humana for ECNU certified endocrinologistsShepherded reimbursement advocacy efforts to: NCCI, Humana, Cigna, Aetna, and OxfordDrafted association regulatory comments to: CMS, HHS, Anthem, Cigna, and Humana Developed business educational offerings to physician members and staffStaffed RUC, CPT, and numerous Committees/Task ForcesWorked on base structure for endocrine quality measures and alternative payment model

Responsible for the program administration and provider development of an accountable care organization with over 10,000 attributed Medicare lives.Accomplishments & Duties:Directed over 30 providers in patient program deliveryFostered collaborative program development within Citra’s Program Development and Analytics teamsConducted all board and committee meetingsEvaluated provider data to govern highest spend patients, facilities, and diagnoses Became ACO program subject matter expert in order to earn provider and staff trustReduced patient spend from 7.55% above benchmark in 2013 to 5% below benchmark in 2014Earned shared savings of $2.8 million in 2014

Responsible for the best practice management and development of an inpatient hospitalist program in a 696 bed teaching facility.Accomplishments & Duties:Directed a program responsible for $17 million of annual inpatient revenueManaged a total staff of 25 providers/administratorsAchieved >7% budgeted encounters for 2013Raised HCAHPS percentile scores from below 20th percentile to above 95th percentile Only service to be nominated and win the Partner in Care award voted on by the nursing staff

Responsible for the administration of daily clinic operations. Performing best practice management, safety, and effectiveness of hyperbaric services; Advise on community education in order to initiate physician referrals.Accomplishments & Duties:Directed a clinic responsible for $5 million of annual outpatient revenueManaged and developed a referral database of over 400 physiciansExecuted community education/sales plan for physicians, clinicians, and the public Called on a minimum of 60 physicians’ offices per month, face to face, in order to drive in referralsIdentified non/under paid accounts and partnered with finance to resolve and collectEnsured appropriate clinic staffingReconciled daily charges and collections to determine deficienciesReviewed procedure coding for accuracyPerformed all front office coordination for the facilityLead the safety and training within the clinicAssisted in wound care surgical proceduresAchieved >15% of budgeted outpatient revenue for Fiscal Year 2013Achieved record high monthly hyperbaric segments (651), wound care encounters (232), and revenues ($560,000) in October 2012Achieved record yearly high revenues ($4.9 million), hyperbaric segments (5810), and wound care encounters (1913) in 2011 with a 95% patient satisfaction rate in 2011