David Ehrlinger Email & Phone Number

Harpers Ferry, WV, US

Germantown, Maryland, United States

Germantown, MD

• Manage the successful launch of products and services for Enterprise customers in the domestic market as well as some international involvement.
• Promoted to direct testing team for all products/services prior to launch, including development of project plans, customer facing scripts, procedures and test plans.
• Saved more than $3 million annually for the company, through the development of Knowledge-Base team with content for KB articles, online support information and IVR phone system support.
• Manage DIRECWAY Service and Systems (DSS) initiative to ensure all functionality and services meet/exceed requirements and administer Hughes DSL test initiatives to validate service and assure functionality.

Germantown, MD

• Played key role in design/implementation of IVR phone system, cutting project costs by $1.5 million.
• Led the testing initiative of DirecTV’s first HD-TV DVR.
• Spearheaded a well-received inventory management system.
• Orchestrated administration of more than $1 million in budgets and capital equipment.

Contract position for the State of Maryland through CSC. Installed computer networks for the MD Department of Social Services throughout the state; trained customers on network usage and proprietary applications; troubleshoot issues as they arise; maintained network systems; installed computer applications; interacted with upper management (including the.

Westminster, MD

• Traveled throughout the continental U.S.to install small networks for doctor’s offices and hospitals.
• Installed servers running LANTastic network software and proprietary client software and integrated computers with laboratory equipment.
• Trained medical staff and laboratory technicians in the use of the network and proprietary software.
• Provided troubleshooting for all customers/clients either in person or via virtual PC.

Master Of Business Administration (M.B.A.), Business Administration And Management, 3.89 / 4.0

Master’S Degree, Information Technology Project Management, 3.89 / 4.0

Studied Project Management including Marketing, Operations, Risk Management, QA, Communications, Statistics, Finance, and HR (to name a.