David Eiben Email & Phone Number

St Louis, Missouri,

Oversee all daily operations for an upscale men’s department generating over $4 million in annual revenue promoting high-end merchandise. Supervise and cultivate approximately 11 sales associates and assistant manager to be client-centric, energetic, and highly knowledgeable of all product lines to deliver an outstanding customer shopping experience. Combine HR skills with sound judgment to acquire quality talent and retail sales management expertise for effectively onboarding individuals. Accountable for resourcefully creating work schedules, diligently controlling inventory levels, and engaging with manufacturing representatives on new product launches. • Bolstered retention efforts by implementing recognition and reward incentives and DE&I policies to foster a positive workplace culture that minimized employee turnover by 15% in a challenging retail job market. • Motivated individuals to perform at higher levels by conducting quality training programs and providing constructive feedback to maximize customer experiences and exceed sales objectives.

St Louis, Missouri

Ignited sales and exceeded targeted revenue objectives overseeing cross-functional departments consisting of over 100 associates. Blended industry data with integrated promotional strategies that have propelled departments to achieve double-digit sales growth generating over $20 million in annual sales. • Maintained brand strategies and pricing integrity while ensuring business requirements were met. Reviewed final assortments of merchandise to address trends and concepts and presented analytics to management teams for the upcoming season.• Administered payroll, financials, performance KPI reporting, and created action plans with assistant managers to overcome potential obstacles with a focus on attaining revenue goals.• Aggressively recruited and hired new associates and assistant managers while conducting ongoing training programs that aligned with the company’s policies and practices. Provided individualized leadership development for selected team members, grooming them for future internal management opportunities.• Architected daily, season-to-date, & annual sales growth strategies and action plans to present to executive teams and at quarterly manager meetings.• Served on Macy’s “Partners in Time” committee promoting their dedication to giving back to the community and gaining buy-ins with other internal departments to participate in St. Louis-area charities.

Supervised a diverse call center team of 40 employees that involved auditing daily system performance and providing corrective actions to resolve any issues promptly. Coordinate with finance on forecasting, estimating, & scheduling expenditures with a focus on controlling costs to meet the division’s financial objectives. • Spearheaded numerous call center operational strategies by conducting root cause analysis, detailed needs assessments, and evaluating performance metrics and customer feedback to implement new customer experience programs. Directed the installation of numerous system upgrades working with IT teams.• Prepared quarterly performance reports by collecting data and analyzing trends. Championed professional development and continuous education in call center operations by attending educational workshops.• Bolstered employee morale by serving on the division’s engagement committee to assist employees through a demanding companywide system conversion. Onboarded and groomed new leadership personnel as a member of the “Young Executive Mentor Circle.” • Partnered with HR on the United Way committee averaging over $101,000 in annual donations. Advocated employee engagement and health & wellness initiatives by coordinating a “Live Healthy” committee organizing weekly health events and a “You Count” team to promote departmental activities.

Morphed into a subject matter expert in special events management and eCommerce transactions directing an integrated electronic gift card team (Macy’s and Bloomingdale’s) consisting of 60 retail service agents out of the St. Louis call center.• Incorporated voice of the customer (VoC) feedback and competitive intelligence that contributed to a 12% increase in gift card purchases in the first year. Created scripting changes for inbound and outbound calling that increased contact rates by 15%.• Directed a gift card fraud department to address issues that originally had no point of reference. Successfully identified root cause and apply corrective actions by redirecting inquiries directly to the Midwest call center to accommodate affected customers.

Managed multiple HR functions and programs representing approximately 480 employees at a corporate call center that included workforce training, HRIS integration, employee initiatives, and performance evaluations. Administered scheduling systems, compensation, and enforced company-wide policies and procedures as directed by senior management. • Prepared training materials for different departments, and provided valued insight on policy and procedural development, disciplinary processes, and exit strategies, collaborating with executive leadership teams. Conducted monthly job fairs and facilitated supervisor training classes• Partnered with department supervisors on creating and revising job descriptions, FMLA, and EEOC classifications to identify and recruit qualified candidates adhering to federal hiring guidelines.• Played a critical support role during May’s transition to Macy’s Inc. holding weekly conference calls related to the company merger and consolidation to prepare agents accordingly.