David Eiben Email & Phone Number

St Louis, Missouri

• Oversee all daily operations for an upscale men’s department generating over $4 million in annual revenue promoting high-end merchandise. Supervise and cultivate approximately 11 sales associates and assistant manager.
• Bolstered retention efforts by implementing recognition and reward incentives and DE&I policies to foster a positive workplace culture that minimized employee turnover by 15% in a challenging retail job market.
• Motivated individuals to perform at higher levels by conducting quality training programs and providing constructive feedback to maximize customer experiences and exceed sales objectives.

St Louis, Missouri

• Ignited sales and exceeded targeted revenue objectives overseeing cross-functional departments consisting of over 100 associates. Blended industry data with integrated promotional strategies that have propelled.
• Maintained brand strategies and pricing integrity while ensuring business requirements were met. Reviewed final assortments of merchandise to address trends and concepts and presented analytics to management teams for.
• Administered payroll, financials, performance KPI reporting, and created action plans with assistant managers to overcome potential obstacles with a focus on attaining revenue goals.
• Aggressively recruited and hired new associates and assistant managers while conducting ongoing training programs that aligned with the company’s policies and practices. Provided individualized leadership development.
• Architected daily, season-to-date, & annual sales growth strategies and action plans to present to executive teams and at quarterly manager meetings.
• Served on Macy’s “Partners in Time” committee promoting their dedication to giving back to the community and gaining buy-ins with other internal departments to participate in St. Louis-area charities.

• Supervised a diverse call center team of 40 employees that involved auditing daily system performance and providing corrective actions to resolve any issues promptly. Coordinate with finance on forecasting, estimating.
• Spearheaded numerous call center operational strategies by conducting root cause analysis, detailed needs assessments, and evaluating performance metrics and customer feedback to implement new customer experience.
• Prepared quarterly performance reports by collecting data and analyzing trends. Championed professional development and continuous education in call center operations by attending educational workshops.
• Bolstered employee morale by serving on the division’s engagement committee to assist employees through a demanding companywide system conversion. Onboarded and groomed new leadership personnel as a member of the.
• Partnered with HR on the United Way committee averaging over $101,000 in annual donations. Advocated employee engagement and health & wellness initiatives by coordinating a “Live Healthy” committee organizing weekly.

• Morphed into a subject matter expert in special events management and eCommerce transactions directing an integrated electronic gift card team (Macy’s and Bloomingdale’s) consisting of 60 retail service agents out of.
• Incorporated voice of the customer (VoC) feedback and competitive intelligence that contributed to a 12% increase in gift card purchases in the first year. Created scripting changes for inbound and outbound calling.
• Directed a gift card fraud department to address issues that originally had no point of reference. Successfully identified root cause and apply corrective actions by redirecting inquiries directly to the Midwest call.

• Managed multiple HR functions and programs representing approximately 480 employees at a corporate call center that included workforce training, HRIS integration, employee initiatives, and performance evaluations..
• Prepared training materials for different departments, and provided valued insight on policy and procedural development, disciplinary processes, and exit strategies, collaborating with executive leadership teams..
• Partnered with department supervisors on creating and revising job descriptions, FMLA, and EEOC classifications to identify and recruit qualified candidates adhering to federal hiring guidelines.
• Played a critical support role during May’s transition to Macy’s Inc. holding weekly conference calls related to the company merger and consolidation to prepare agents accordingly.