David Eko Email & Phone Number

Gbagada Expressway

• Spearheaded an initiative to identify and adapt plans to meet evolving customer needs, resulting in a 10% increase in customer retention rates and lowered customer service costs overall by 15% over 4 years.• Collaborated with various teams across the organization to implement customer success methods, improving customer satisfaction ratings by 5%, as measured through customer surveys.• Facilitated the development of a customer success playbook to ensure customer satisfaction levels were up to 95%, a 15% increase from baseline.• Generated comprehensive bi-monthly performance reports to measure customer satisfaction and provide insight into customer issues, resulting in an 8% improvement in customer retention.• Delivered successful customer experience workshops, leading to 20% customer satisfaction growth and a 5% rise in customer loyalty.• Led proactive goals sessions with senior customers to enhance their understanding of the product, achieving a 25% year-on-year increase in customer satisfaction.• Earned recognition for exemplary customer service through successfully managing product changes across organization.• Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements.

• Implemented and streamlined account opening procedures, improving operational efficiency of the bank by 5%.• Expanded and deepened the bank’s relationship with customers by serving as the first point of contact, assisting customers’ total financial service needs, uncovering opportunities, and contributing directly to the success of the branch.• Enhancing customer satisfaction and the professional reputation of the bank by engaging and developing good professional relationships with customers and host retail partners.• Responsible for providing frontline support and service to current and potential customers to meet their everyday banking needs. Including marketing and cross-selling products and services, as well as performing customer service, branch operations and teller functions in a non-traditional retail environment.• Processed a variety of customer transactions accurately and efficiently in adherence to bank policies and regulations.• Delivered exceptional service by Practicing branch security procedures and protect customer confidentiality and privacy.

Gtbank

• Resolved 100+ weekly customer inquiries and consistently exceeded targets by 10% with innovative upselling techniques.• Achieved 100% retention rate by providing swift escalation and resolution on customer's and system induced issues.• Collaborated with the team to ensure accuracy and completeness of customer profile set up on channels in accordance with the mandate and organizational policy.• Enhanced customer satisfaction and the professional reputation of the organization by engaging, and developing good professional relationships with customers and retail partners.• Responsible for providing frontline support and service to current and potential customers including marketing and cross-selling products and services.• Delivered exceptional service by Practicing security procedures and protecting customers confidentiality and privacy.

Bachelor Of International Relations, International Relations, 2'1

Higher National Diploma, Business Administration And Management Studies