David Elliott Email & Phone Number

Halifax, England, United Kingdom

The liaison point between Yes Energy Solutions Advice Team and external Clients such as Local Government Authorities and Energy Companies to deliver best in class service for mutual customers.

Allerton Bywater, England, United Kingdom

Purchasing goods and parts for Engineers, Scheduling engineers work time including emergency OOH call out using Big Change CRM system. Assisting private customers and Insurance companies/Housing associations with claims and quotations for work.Generate reporting on Engineer performanceCompleting 3rd party (Insurance/Housing Assoc.) job reporting.

Leeds, United Kingdom

An all encompassing wholesale role from new business and account management to onboarding, provisioning and customer care. Liaising internally and externally at all levels including C level. Mid to high level technical expertise and product knowledge for projects and supportSpecialised in Mobile Data, L2TP and Sip Trunk/VoiP, with full working knowledge of.

Luxembourg

Design and Implement Processes for VRS Central IOT DiscountsImplement VRS Central IOT discounts for 16 Vodafone OperatorsLiaise with Central VRS Wholesale Negotiation team and assist with Operation issuesResponsible for TAP issues for VRS Central DealsDesign and build reports for TAP with DCH to pinpoint failed Tariffs.Build and Design reports for NRTDRE.

Responsible for maintaining and implementing Traffic Steering Solutions to ensure excellent customer experience and minimise cost exposure.Manage Outbound and Inbound Traffic to increase revenue/decrease costs overall traffic in excess of £500m.Analyse Traffic Minutes and MSUs to find traffic trends and advise Group Commercial Team of recommended Traffic.

Roaming Technical Assistant within O2 UK Roaming Operations department.Build data to be added onto the network for roaming agreements across GSM, GPRS, 3G and CAMEL.Responsible for TADIG testing new agreements of GSM, GPRS, CAMEL and 3G technologies with Roaming Partners.Responsibility of negotiating and delivering agreements of SMSi between O2 UK and.

Supporting the Technology Operations department by developing, motivating and training a team of 20 Network Service advisors to help customers with technical help of Network faults. This involved using my knowledge of first line customer care skills and network technology to enable a best in class service for O2 UK. My role responsibilities meant i had to.