David Elliott Email & Phone Number

Halifax, England, United Kingdom

The liaison point between Yes Energy Solutions Advice Team and external Clients such as Local Government Authorities and Energy Companies to deliver best in class service for mutual customers.

Allerton Bywater, England, United Kingdom

Purchasing goods and parts for Engineers, Scheduling engineers work time including emergency OOH call out using Big Change CRM system. Assisting private customers and Insurance companies/Housing associations with claims and quotations for work.Generate reporting on Engineer performanceCompleting 3rd party (Insurance/Housing Assoc.) job reporting needsInvoicing for works completedAnswering calls on helpdesk

Leeds, United Kingdom

An all encompassing wholesale role from new business and account management to onboarding, provisioning and customer care. Liaising internally and externally at all levels including C level. Mid to high level technical expertise and product knowledge for projects and supportSpecialised in Mobile Data, L2TP and Sip Trunk/VoiP, with full working knowledge of SMS, Fax, Co-location.Managed Top 20 Customers plus othersReduced Mobile Data costsReduced Churn on VoiPIncreased Sip Trunk VOIP revenueIncreased Mobile Data revenue

Luxembourg

Design and Implement Processes for VRS Central IOT DiscountsImplement VRS Central IOT discounts for 16 Vodafone OperatorsLiaise with Central VRS Wholesale Negotiation team and assist with Operation issuesResponsible for TAP issues for VRS Central DealsDesign and build reports for TAP with DCH to pinpoint failed Tariffs.Build and Design reports for NRTDRE to all VRS OpcosMonitor NRTDRE flow for errors and invalid recordsContract Management for deviations from standard VRS Contract for TAP and NRTRDEDrove changes in the VRS Contracts for NRTRDE (particularly after removal of HUR process from GSMA BA documents)Assist Contract Managers with 3rd Party Operators on TAP and NRTRDE contract issues

Responsible for maintaining and implementing Traffic Steering Solutions to ensure excellent customer experience and minimise cost exposure.Manage Outbound and Inbound Traffic to increase revenue/decrease costs overall traffic in excess of £500m.Analyse Traffic Minutes and MSUs to find traffic trends and advise Group Commercial Team of recommended Traffic TargetsNegotiate, Deliver and Maintain SMSi contracts with Non UK Networks worth £50m paProduce Monthly reports showing cost/revenue benefits achieved against Roaming Traffic targets.Implement IOT discounts with Data Clearing HouseLiaise with Telefónica Group Operating Businesses to ensure initiatives and roadmaps are aligned to commercial interests and customer experience.Liaise with Telefónica Group to align resources to Roaming Service Openings with Roaming PartnersLiaise with Vendors for new products, seek out new vendor partners for Roaming ProductsAssist Project Managers on International Signalling Migrations ensuring the Project Delivery for roaming requirements

Roaming Technical Assistant within O2 UK Roaming Operations department.Build data to be added onto the network for roaming agreements across GSM, GPRS, 3G and CAMEL.Responsible for TADIG testing new agreements of GSM, GPRS, CAMEL and 3G technologies with Roaming Partners.Responsibility of negotiating and delivering agreements of SMSi between O2 UK and Roaming Partners. Supporting Roaming Partners' billing and TADIG queries with O2 UK.O2 UK's representative at GSMA's TDS working group where I am Deputy Chair and a delegate at GSMA's TADIG Group attending the meetings on a regular basis.

Supporting the Technology Operations department by developing, motivating and training a team of 20 Network Service advisors to help customers with technical help of Network faults. This involved using my knowledge of first line customer care skills and network technology to enable a best in class service for O2 UK. My role responsibilities meant i had to identify both strengths and development areas of my coachees on an individual and team basis to enable both self learning and on the job training.