Customer Success Manager - Architect: Ai Applications Portfolio
Current*Focused on driving business value and technology outcomes throughout the customer lifecycle with Cloud and Cognitive Services (C&CS) Growth Offerings to support Hybrid Cloud Platform strategy. *Responsible for use-case identification and value realization for C&CS Growth Offerings. *Architects and co-creates MVPs in partnership with customer practitioners. *Drives increased usage and adoption for C&CS Growth Offerings, with a focus on the AI Apps such as the Weather Business Solutions, Maximo, and TRIRIGA*Guides customer IT executives through the changes needed to unlock the full value of hybrid cloud. *Demonstrates the value of C&CS Growth Offerings to the customer and identifies additional opportunities for adoption that add value for the client business.*Activates early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process.