David Engel Email & Phone Number

Lancaster, Pennsylvania, United States

Currently the closing Customer Experience Manager in my store. In this position, I am responsible for overseeing the execution of store standards. I ensure our associates and customers both can operate/shop in a safe environment, by walking the store and acting on safety issues. I have the ability to teach, coach, and train associates and department supervisors into making the correct business decisions and to develop them for their futures. Responsible for the handling of all customer escalations both in the store and over the phone.

Lancaster, Pennsylvania, United States

Oversaw my store’s Hardware department for eight months. In this position my responsibilities were to ensure product is on the shelf and accessible for customers to purchase. My team and I had the ability to help customers in our aisles find what they need to complete their projects, and build quality relationships while doing so. I got to work with our vendors and plan how we will drive sales in the store. I oversaw over 10,000 different products or SKUs of inventory. I have learnt the necessities of inventory organization and replenishment while being in this role.

United States

Held the title of the Service Department Supervisor (D31/94) for a little over a year. In this role I led a team of 25-30 associates to handle the online sales business of the store. In my tenure, my team consistently achieved our customer service metric (>85% Online Satisfaction). Every customer order that was created for our store was gathered, stored, and distributed to the customer in a timely and organized fashion. This position taught me many things relating to leadership, I received a 12% increase in associate development in the “Voice of Associate” survey.I was granted the ability to work one on one with customers and build long lasting relationships between them and the business. Through experience, I learned how to handle difficult customer situations and taught my team on how to do so as well.

In this role I held the responsibilities of pulling online and store made customer orders. I learned valuable time management skills to ensure orders were prepared for when they were scheduled for pickup/delivery.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Business Administration And Management, General