David Ennett Email & Phone Number

London, On, Ca

As the Manager of Municipal Housing System Improvements, I lead projects and improvements aimed at enhancing community and affordable housing services. I drive continuous improvement by optimizing processes, managing data, and implementing performance tracking systems to boost efficiency and effectiveness.My role involves managing complex projects from conception through execution. I excel in analyzing business systems, developing innovative solutions, and implementing data management tools to improve service delivery.

At Service London, I managed all aspects of operational performance and quality for our customer service team. My role involved overseeing complex service requests and serving as the primary contact for escalations, ensuring prompt and effective resolution.With a strong understanding of various local government functions I led initiatives to enhance our processes and customer experience. I drove continuous improvement by collaborating with team members and stakeholders to refine our CRM systems, from requirement gathering through user acceptance testing, ensuring successful implementation and business readiness.My project management expertise and passion for innovation enabled me to optimize service delivery and efficiency, fostering a culture of excellence and responsiveness.

I managed the customer service organization comprised of over 20 employees including: customer service professionals, team leads, supervisors and trainers. The team I led supported customers with with pre-sales inquiries, warranty support, sales leads, order processing and bids (volume pricing requests).I was also responsible for the management, and growth, of a $7M book of business consisting of web sales, purchase orders and bids (volume pricing discounts). My team ensured that all orders were processed and completed in accordance with our service level agreements. I also provided leadership to enterprise software initiatives - serving in a leadership capacity on a highly successful Microsoft Dynamics 365 ERP launch (serving on the project from initial blue printing through to go-live).

At Staples I provided supervision to the Services areas in the store including cash, copy and technology services (repair desk). I was directly responsible for all Cashiers, Print and Copy Associates and the Repair Technicians. I played a lead role in the recruiting and training new associates. I also assumed opening/closing responsibilities and served as manager on duty.

London, Canada Area

I was elected by the student body to serve as the president of the students’ council at King’s University College in London Ontario which was comprised of over 70 members. I managed the operations of the council and represented the interests of the student body on various committees of the college including the Board of Directors and Finance Committee.I oversaw a budget in excess of $500 000 and worked with the council to ensure funds were spent in a transparent and responsible manner and benefited as many students as possible. I was also an actively engaged in leadership at the University Students' Council (USC) at Western University where I chaired the University Affairs Standing Committee.

Graduate Diploma In Public Administration

Master Of Arts - Ma

Honours Specialization (With Distiction), Political Science

Professional Certificate In Leadership