David Erdmann Email & Phone Number

Orlando, Fl, Us

Winter Park, Fl

Managed and mentored a team of three helpdesk technicians, promoting skill development, team collaboration, and high performance.Oversaw the daily operations of the helpdesk, ensuring tickets were resolved efficiently and consistently met Service Level Agreement (SLA) requirements.Partnered with cross-functional teams to successfully implement IT projects, including system upgrades, migrations, and infrastructure enhancements.Streamlined helpdesk workflows by optimizing… Show more Managed and mentored a team of three helpdesk technicians, promoting skill development, team collaboration, and high performance.Oversaw the daily operations of the helpdesk, ensuring tickets were resolved efficiently and consistently met Service Level Agreement (SLA) requirements.Partnered with cross-functional teams to successfully implement IT projects, including system upgrades, migrations, and infrastructure enhancements.Streamlined helpdesk workflows by optimizing processes, resulting in reduced resolution times and increased user satisfaction scores.Designed and delivered comprehensive training programs for end-users, focusing on software applications, cybersecurity awareness, and IT policies.Conducted in-depth analysis of ticketing trends to proactively address recurring issues, enhancing system stability and reducing downtime.Maintained and monitored IT infrastructure, including servers, networks, and endpoints, ensuring operational reliability and security. Show less

Winter Park, Fl

Provided tier 1 and 2 technical support to users, resolving hardware, software, and connectivity issues.Assisted in deploying and maintaining IT assets, including laptops, printers, and mobile devices.Managed Active Directory user accounts, permissions, and group policies.Documented procedures and created knowledge base articles to improve team efficiency.Supported system upgrades and data migrations with minimal disruption to operations.

Built and installed PCs and peripheral devices to support desktop infrastructure, ensuring optimal performance and usability.Designed and implemented a Tech Hub system, providing users with face-to-face support for quick resolution of technical issues.Leveraged experience in cloud environments, Windows servers, and Citrix environments to deliver robust IT solutions and services.Diagnosed and resolved network issues, including wireless connectivity and LAN-related… Show more Built and installed PCs and peripheral devices to support desktop infrastructure, ensuring optimal performance and usability.Designed and implemented a Tech Hub system, providing users with face-to-face support for quick resolution of technical issues.Leveraged experience in cloud environments, Windows servers, and Citrix environments to deliver robust IT solutions and services.Diagnosed and resolved network issues, including wireless connectivity and LAN-related problems, to maintain system uptime.Ensured all support activities complied with agreed service levels and departmental guidelines to meet organizational standards.Key SkillsActive Directory AdministrationNetworking and TroubleshootingCloud Infrastructure ManagementMicrosoft Excel for data tracking and reportingCustomer Service Excellence Show less

Winter Park, Fl

Installed, configured, and troubleshot Microsoft systems, laptops, desktops, printers, scanners, and other hardware, ensuring seamless operation for end-users.Provided technical support to a diverse client base, including medical offices, law firms, accounting firms, and other professional service organizations.Collaborated with service and support vendors to coordinate the repair and maintenance of servers, workstations, applications, databases, and networking… Show more Installed, configured, and troubleshot Microsoft systems, laptops, desktops, printers, scanners, and other hardware, ensuring seamless operation for end-users.Provided technical support to a diverse client base, including medical offices, law firms, accounting firms, and other professional service organizations.Collaborated with service and support vendors to coordinate the repair and maintenance of servers, workstations, applications, databases, and networking equipment.Utilized expertise in cloud environments, Windows servers, and Citrix environments to resolve complex system issues.Diagnosed and resolved network issues, including wireless connectivity and LAN problems, maintaining stable and efficient network performance.Key SkillsMicrosoft System Installation and TroubleshootingVendor Coordination and Technical CollaborationCloud and Virtualization Technologies (e.g., Citrix, Windows Servers)Networking (LAN/Wireless) SupportCross-Industry IT Support Experience Show less

Orlando, Florida Area

• Provide first line support for users with installation, configuration, and ongoing usability of computers and peripherals• Assist in deploying new technology to branches• Research and documenting solutions to provide knowledge-base for service desk• Follow up on open calls/tickets• Assist in monitoring all network equipment via monitoring software• Manage inventory for computer equipment including ordering new equipment that is needed.• Assisting fellow IT employees… Show more • Provide first line support for users with installation, configuration, and ongoing usability of computers and peripherals• Assist in deploying new technology to branches• Research and documenting solutions to provide knowledge-base for service desk• Follow up on open calls/tickets• Assist in monitoring all network equipment via monitoring software• Manage inventory for computer equipment including ordering new equipment that is needed.• Assisting fellow IT employees with tasks that they are working on Show less

Orlando, Fl

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.• Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions• Follow up with customers, provide feedback, and see problems through to resolution

Orlando, Florida Area

Anticipate member needs and interests and recommend programs, products and services appropriatelyResponsible for acquiring and maintaining business and community partnershipsEnsure cash drawers and vault money is in balance

Provide a positive customer experience from beginning to end; which results in ever-growing clienteleCross sell products which best suit a client’s needsMaintain an organized atmosphere

Winter Park, Florida (Goldenrod)

Play an essential role in finding the right solutions for customersProvide excellent customer serviceWork closely as a key member of a teamExcel at multitasking

As a sales associate at Coach I am responsible for ensuring that every customer is completely satisfied with whatever needs they may have. 100% customer satisfaction is my goal.

My job as a lead cashier in-tales training associates in the proper usage of registers, making sure customer service is my stores number one priority, training new associates that have been hired, and managing the sales floor when the management team is preoccupied.I also assist in completing floor-sets/floor-moves and p.o.s. changes in a timely manner.

Associate Of Arts (Aa), Computer Science

Education record