David Espalin Email & Phone Number

Los Angeles, California, United States

▪ Ascended organizational ranks to architect a premier support team, overseeing Forensics, Helpdesk, and Engineering; this holistic leadership garnered high-profile client engagement▪ Reported directly to the Executive team on corporate initiatives, implementations and deployments including RSA and Citrix buildouts with complex security and performance requirements▪ Championed the establishment and success of the India office, partnering with the India Director to foster a 24/7 global support synergy, optimizing costs, efficiency and best practices▪ Swiftly addressed audit, compliance, and security mandates, both internally and externally, with a refined focus on meticulous reporting and procedural validation, ensuring prompt audit completions▪ Pioneered a dedicated "swat team" for major technical crises, collaborating with IT and Development to restore order and trust during critical outages and technical difficulties

Los Angeles, California, United States

▪ Took direct action to address SLA breaches, major errors, service interruptions, and escalations impacting mission critical applications and platforms such as Relativity, eCapture, Citrix, RSA, and Globalscape. Demonstrated a prompt, professional response and conducted thorough root cause analyses to address concerns comprehensively▪ Spearheaded the coordination and project planning for Relativity Server upgrades, transforming the process into a streamlined and well-documented process. Executed upgrades seamlessly, minimizing downtime and interruptions across 400 servers, serving 2000 active users, and accommodating multiple teams and clients▪ Excellent communication, prioritization and organizational skills to work independently on a ticket or a small project affecting one or a few users but flexible and nimble to work in a team environment and large projects affecting one or more clients or the entire organization▪ Partnered and collaborated with Dev and IT to deploy custom applications, resize environments, perform monthly maintenance and resolve common data management issues among 3000 plus physical/virtual servers including file servers, remote desktops, terminal servers and Citrix farms▪ Demonstrated exceptional proficiency in analyzing and resolving intricate issues related to SQL databases, disk failures, hardware malfunctions, LAN/WAN connectivity challenges, configuration discrepancies, performance optimization, bugs and defects, and FTP and authentication issues

Los Angeles, California, United States

▪ Played a key role in the company's foundational stage, adapting to diverse roles and responsibilities by providing desktop, server and network support to facilitate growth and attract new clients▪ Deployed Relativity and eCapture, building the environments from the ground up through planning, configuration, testing, deployment and maintenance▪ Heavily involved in production support to image, OCR, stage, copy and setup delivery of productions from beginning to end to execute client deliverables within tight deadlines▪ Evaluated, tested, and implemented new applications including Relativity, eCapture, Nuix, Globalscape and Aid4Mail, enhancing technical capabilities and service offerings▪ Spearheaded the construction of a new data center, from planning to execution, ensuring state-of-the-art facilities for secure data storage and access