David Espitia Email & Phone Number

Bogotá, Distrito Capital, Colombia

Bogotá, Distrito Capital, Colombia

-Created over 15 dashboards to monitor and track key performance indicators in Power BI.-Identified, analyzed and interpreted trends or patterns in complex data sets.-Produced monthly reports using advanced Excel spreadsheet functions.-Reduced operating costs by automating manual data processes using scripting languages such as Python or R and Power Automate.- Advanced data analysis for decision-making with machine learning projects using R Studio.- Reports in Excel (Pivot Tables, OLAP queries, VBA).- Automation of recurring tasks using Python and Power Automate.- Developed 5 apps in Power Apps to enhance user experience and data collection.- Created ETLs with Python.- Financial and payroll reports.- Database maintenance in SQL.

Bogotá, Distrito Capital, Colombia

- Provide assistance and resolve inquiries from patients and clients via phone, email, and chat.- Handle and resolve complaints and complex issues efficiently and professionally.- Train and support new customer service representatives.- Oversee and manage patient cases from start to resolution.- Collaborate with other departments such as billing, clinical, and technical to resolve patient issues.

Bogotá, Distrito Capital, Colombia

- Provide assistance and resolve customer inquiries via phone, email, and chat across various campaigns.- Handle and resolve complaints and complex issues efficiently and professionally in different contexts.- Quickly adapt to the specific procedures and policies of each campaign.- Collaborate with different departments to ensure effective resolution of customer issues.- Maintain accurate and detailed records of all customer interactions in the CRM system.- Participate in training and update sessions to improve customer service and adapt to new campaigns.