Provided Level II support for the companies' customers. Managed and updated software configuration as new hardware was introduced. Maintained network hardware for our customer's infrastructure. Managed and provided beta testing for migration to Windows 7 environment. Worked with developers to troubleshoot complex database problems.

Managed and maintain the Technical Support phone line for the company. Maintained support ticket system for logging customer’s information for each support call. Support call would vary from general question for each product as well as guiding the customer through networking their security camera system for remote access. Provided IT support throughout the office. Provide Quality Assurance testing on new product before full production is done.

Serviced customer's computers performing hardware installations, onsite network setup, removal of virus' and spyware, and optimizing the computer's performance. Performed data recovery procedures on drives believed to have been damaged. Managed the daily finances of the store and kept track of the store inventory.

Managed the company's database and office network. Maintained the company's website. Assisted in the overhaul of the entire network and database infrastructure.