David Evans Email & Phone Number

Liverpool, England, United Kingdom

Being responsible for making sure that the facilities are well kept on a number of closely located sites.Handling leads, lettings, and pre-tenancy works.Conducting viewings & negotiating terms of tenancies.Making sure any tenant issues are reported and resolved.Being responsible for arranging end of tenancy cleaning and maintenance.Day-to-day management of an existing residential building portfolio.Responsible for performing check-in & check-outs on properties within the residential building's portfolio.Communicating with landlords & tenants.Ensuring operations are compliant with legislation and the company’s Policies and Procedures.

Quest is currently the number 1 rated hotel on TripAdvisor in Liverpool.• Delivering amazing customer service.• Checking guest in and out of the hotel.• Knowledge of security and fire procedures, and being confident to carry them out immediately should any emergency occur.• Night auditing.• Having in depth knowledge of Quest's products and services.• Processing emails and responses for guest reservations in a quick, and responsive fashion.• Being confident in lone worker procedures.

This job was put on indefinite hold due to the coronavirus pandemic.

• Assume overall control of the property & ensure that the hotel operation & its security runs smoothly & efficientlyovernight.• Duty Management of tasks and other Night staff overnight.• Ensuring that all guests receive top-class customer service when delivering room service or attending 24 hour residentsbar.• Correct operation of Opera and any other hotel PMS.• Running Night Audit efficiently and always on-time.• Contributing to the Hotel's overall sales targets by pushing sales of sponsored cosmetic products, and motivating Nightteam with advice on the same task.• Performing regular security and fire safety walks of the premises.• Training Night staff in proper usage of SkyGuard lone-worker safety devices.• Management of Conference & Banqueting department during periods of lack of staff. I.e Weddings & Receptions, BlackTie events, Company conference meetings, Book Signings, Celebrity acts, etc.• Performing bar operation duties such as line cleaning, barrel replacement and removal, stock takes of resident's bar,function bars, and the wine cellar.

• Ensuring all customers have a great experience of the hostel through my customer service skills.• Keeping a high standard and high level of performance at work.• Ensuring the hostel is secure and has no undesirable guests by taking security walks throughout the floors and checkingvouchers upon entry.• Responding to all e-mails and enquiries, positively and in a genuine way.• Maintain standards of service on reception through using the Night duties check-list• Ensuring any complaints or incidents are dealt with efficiently using the incident report sheet, groups warning letters and trying to appease situations in a calm, professional and sensible manner.• Ensuring all bookings are input competently on Charts.• Doing security checks and floor walks each night throughout the building to assess any noise issues or complaints.• Handover issues, incidents, maintenance competently to oncoming reception Manager.• Maintain a good relationship with members of the team always.• Preparing the breakfast service during the night.• Helping the Linen, Cleaning and Breakfast departments with any duties, and covering during the night when eachdepartments staff are not on shift.• Processing all night audits and reports before a given time slot and emailing to the required recipients.

• Building meaningful customer relationships• Maintaining an expert understanding of Samsung products• Working in a collaborative manner alongside store staff• Driving sales against targets• Maintain brand, visual and operational standards• Adhering to store/Blue Square Marketing/Samsung policies and procedures• Feedback customer and store ideas and suggestions• Capturing and reporting all relevant data daily• Reviewing and communicating stock levels (where applicable)• Training and developing in-store staff on selling Samsung products• Responsible for motivating staff to drive sales and create brand awareness• Compliance/merchandising• To be able to articulate Sales Performances• To influence store staff in achieving market share

Liverpool, United Kingdom

• Preparing store for opening and closing• Helping customers with their needs • Ensuring the sales floor is clean and organised• Moving fresh stock from warehouse to sales floor

• Maintaining presentation of sales floor• Updating sales floor with new stock• Logging new stock in warehouse for locating• Helping match customers with products that will suit their needs• Hitting or exceeding sales expectations

• Preparing store for opening and closing• Helping customers with their needs• Ensuring the sales floor is clean and organised• Moving fresh stock from warehouse to sales floor