David Evans Email & Phone Number

Oxford, Gb

Responsible for assessing cyber security business capabilities and services, defining and implementing multi-year enterprise level strategies, maturing business processes and services. The role included:• Defining a delivery portfolio to enhance cyber security posture, defence, and business recovery capabilities.• Authoring Business Cases to direct and delivery assure a portfolio of projects from project scoping through to business benefit realisation.• Engaging with suppliers, assessing product roadmaps, service offerings, and conducting contract negotiation.• Maturing internal business processes and artefacts to standardise, improve efficiencies, and engagement model leading to measurable service delivery enhancements.

Responsible for the defining, scoping and initiating a digital transformation programme optimising business processes for a large multi-year delivery portfolio promoting supplier collaboration and tool standardisation utilising cloud hosted capabilities. Key deliverables include:• Developing Business Cases supported with cost estimations, programme and project scheduling, and full traceability to business benefit realisation.• Defining and establishing delivery projects, workstreams and work packages.• Designing programme resourcing structure, role profiles, recruitment and resource management.• Establishing programme and project governance, delivery frameworks, controls, and security operating models.• Defining conceptual technology models, architectural principles, leading implementation of cloud environments and services.

Responsible for driving delivery of two technical projects spanning software development and hardware conformance testing including:• Rebuilding customer relationships, transforming business processes embedding Agile Scrum delivery methodologies, Roles and Responsibilities and governance controls for a software development team.• Establishing a collaborative working environment with customers and competitors building trusted relationships leading to constructive planning workshops, joint deliveries and Business Outcomes.• Enhancing technical solutions improving software and hardware configurations, technical and resource resilience, licence rationalisation, mitigating Health and Safety risks.• Project planning, tracking, resource de-confliction, reporting via Gantt Charts, Plans on a Page, Programme Increments and Swim Lane Product Roadmaps.• Securing contractual extensions working with customer stakeholders to elaborate business requirements, delivery outcomes, cost models and bounding delivery scope.

Responsible for building Account and Service Management for new FCDO Services contracts enabling Professional Management services to be provided to clients with focus on:• Establishing Service Level Agreements, Operational Level Agreements and Service Performance Levels• Defining process Terms of Reference, Ways of Working and Service Performance Reviews• Assessing service delivery against MSP and ITIL methodologies and ISO standards• Instigating Continual Improvement processes, defining Service Level objectives and maturing Service Offerings

Reporting to the Operational Director, I lead a c.50-strong multi-disciplined Programme Team to deliver end-to-end transformational and technical change projects as part of a wider strategic delivery portfolio, with accountability for a yearly £6m budget. Working within a strict legal and security framework, the main focus of the role includes:• Capture, analysis, elaboration and shaping of project scopes• Delivery of streamlined and modernised legacy IT systems and business processes, providing efficiency improvements to c.2000 users• Delivery of custom-built applications and bespoke reporting frameworks• Establishment of data flows internally and with partners, and internal / external cloud hosted environments• Successful business case preparation to secure £15m funding over multiple years• Stakeholder management from Director level through to project resources, users and suppliers• Budget negotiation, management and tracking• Leading and developing teams to ensure optimal use of resourcing• Measurement, tracking and reporting on business benefit realisation

As part of a new IT and Business Services programme, I was responsible for delivering over 20 Service Lifecycle projects to improve the application and infrastructure capabilities, business functions and service management controls transitioning products into operational support. The role included:• Designing and implementing new service management functions and frameworks• Desktop service management and BAU transition• Server storage infrastructure and virtualisation• Data centre commissioning• Application / infrastructure transition from Projects to Service OperationsAdditionally, I chaired regular technology forums and Service Management working groups, driving continuous service improvement initiatives and knowledge sharing.

Contracted to deliver a single Application Management Service framework to c.1000 users to improve efficiency and streamline application development and support. Working within a secure commercial environment. I led a Development Team of 20, covering support, security and service management, successfully delivering the project to agreed timescales and within budget. The main focus of the role included:• Requirements gathering and shaping of customer vision• Design of operational team and service management principles enabling the build and ongoing application development and support for c.15 operational applications• Recruitment of Project Team and development of role definitions to ensure effective ongoing resource• Development of customised service provision to meet bespoke requirements• Business case preparation, tracking and presentation of business benefits• Management of service transition and knowledge transfer processes• Design of financial and commercial frameworks• Set up of ongoing tiered support arrangements

I was engaged to deliver the transition of applications from Project Teams to ongoing Support Teams, engaging with stakeholders to deliver the service transition process, system deployment, asset configuration, information security, validation and testing, and providing an effective, ongoing management plan and vision for the Application Management Service.

In this role I was responsible for the service design and service transition of a major desktop refresh, and hardware / software upgrade projects to meet the needs of c. 6000 users across 20 sites in UK and overseas, consolidating and upgrading 50 desktop types. I also designed and transitioned the service management and operational support, defined policies, processes and procedures to deliver continual service improvement, and developed new MI reporting to monitor and track SLAs and KPIs.