I am an driven, conscientious & dedicated people manager with a positive & proactive approach to my role. I have strong interpersonal qualities with well developed listening and coaching skills which enable me to build a rapport with, & help develop, people of all levels of experience and background.Along side my current role I have also led, or been involved in, several major, successful projects which have radically changed internal operating processes as part of an initiative to improve the overall business performance from financial, consumer & employee perspectives.

I joined the company as part of the graduate scheme in-take, during my time on this scheme I worked in several different departments to enable me to fully understand the business model, key financial & growth targets & the industry as a whole.As part of this role I was responsible for the financial management and liability investigations of my own portfolio of cases whilst adhering to all industry rules and regulations.Key ResponsibilitiesDevelopment of technical knowledge & industry regulationsLiability investigations, evidence gathering & analysisCompleting external industry qualifications