• Supervise Field Service Supervisors and Administrative Assistant for Field Operations• Manage Budgets for department 3500 and assist with putting together department 3700 and 3600 budgets • Project manager for: RTS & RTSE, West Florida Technical High School Intern program, @ Road, ITCG, Feature 2020 Points Standardization & Time Motion Analysis, Fast Tool (Standardized Code Usage), Root Cause Analysis, and AT&T VRAD Scout leader• Assures a smooth integration of new products and service offerings into the field service operation• Manage monthly RTSE variable pay for technicians and supervisors through the STAR program• Assures the delivery of the highest quality services to end users, establishes and maintains standards for satisfaction of the end users through analyzing data that is gathered from the report center and corporate reports• Provides direction and guidance in the preparation of programs to assure adequate training and development of personnel to ensure optimal performance of individuals• Assures company compliance with safety regulations while promoting safety awareness among employees• Manages the field service operation to ensure that both short and long term operation objectives and financial goals are met, while at the same time ensuring that Field Service is staying focused on our company vision to be the most trusted provider.• Coordinates with various operating units within Cox Communications to ensure the maximization of profit potential and cost reduction and the provision of excellent service and sales

• Supervise Lead Dispatchers, Dispatchers, and Quota Management Routers.• Manage Pensacola Communications Center within the Gulf Coast System• Manage the Special Operations Center

• Supervised Core Video FSR’s.• Supervised Core Video Plus 1 product FSR’s.• Assisted in supervising the Pensacola Communication Center.• Completed department budgets

• Assisted Technical Repair Supervisor with quality control checks and other administrative duties.• Trained new Repair Technicians.• Provided guidance and leadership to Repair Technicians 1 & 2’s.• Repaired problems with trunk and feeder systems, passives, and active equipment from the headend to the customer's TV.

• Repaired problems with trunk and feeder systems, passives, and active equipment from the headend to the customer's TV.

• Installed and repaired residential/business Alarm/Fire systems.• Installed and maintained hold up cameras.• Installed closed circuit TV systems.

• Collected, maintained, displayed, and briefed the status of grouppersonnel and equipment for the Group Commander, TacticalCommunication Division and Air Force Communications Command.• Maintained logs/files and documented situations on group personnel.• Coordinated and controlled all group maintenance performed by either internal work centers or external agencies.• Trained other LRC Controllers.• Performed Command Post functions and acted as adjunct to the command section during non-duty hours.

• Monitored and analyzed performance of telecommunicationssystems, circuits, equipment, and transmission media.• Identified and coordinated action to correct conditions affectingcircuit effectiveness and coordinated operations with associated facilitiesand stations.• Made operational adjustments of communications electronics equipment, circuits, and subsystems.