Engagement manager/Business development:• Developing and managing relationships within our chosen target market of Not-for-profits and Small to Medium businesses• Develop and execute quarterly business development action plan• Managing complex sales-cycles and presenting to C-level executives the value of our services and products• Checking in on projects and customers that you are not leading to ensure the customer is happy, their expectations are being met or exceeded and the project is on schedule.• Forecast sales activity and revenue achievement in Salesforce.• Creating satisfied and referenceable customers• Demonstrating our product via the Web and in Person• Maintaining relationships with customers and up-selling products and servicesConsultant: • Lead or facilitate sessions to gather, define, and document business requirements• Develop project-level or application- or business-specific approaches and plans for testing, training, communicating, rolling out, and offering post-production support• Actively participate in the development and sharing of Salesforce knowledge throughout the organisation via participation in blogs, internal workshops.• Effectively communicate and agree changes in scope or variation to projects with clientsProactively identify opportunities for follow on development or systems enhancements from clientprojects

Responsibilities include leading the vision for AAkonsult’s clients’ needs around CRM, guiding business stakeholders through workshops, and helping define solutions that meet both near- and long-term objectives, Salesforce consultant for AAkonsult, you’ll help our clients achieve success by advocating for their business needs and end users throughout each stage of the implementation process.

Emergency Response Manager, duties included:• Managing 20 emergency operators and emergency response supervisor• Creating and maintaining a roster for emergency response service (ERS), including on-call response for night and day operator cancellations• Regularly organise and administer monthly team meetings and individual meetings• Manage and assess staff based on KPI’s and implementation of new KPI’s• Conflict resolution among members of public, staff and volunteers• Recruit and train new operators including new staff – day operators and volunteer night operators• Planning and administration of ERS emergency plans for service faults• Provide reports for internal and external purposes• Resolve escalated response service queries• Perform overall assessment and financial benefit of ERS• Maintain a register of proposed enhancements• Facilitate and maintain solution database for emergency response operators and volunteers• Develop and adhere to an annual ERS budget• Organise and liaise with external organisations that utilise ERS• Perform ad hoc ERS shifts as required. System administrator• Help and encourage positive staff attitude toward database• Manage email communication system• Organise and liaise with external contractors for further improvements; including obtaining quotes, project management, pricing and maintenance• Website management: website knowledge and integration with ERS database• Management of database used by staff, an offshoot database for volunteers, and liaise with volunteers for improvements• Ensure data integrity and security• Streamline staff and volunteer interactions through database management• Design and implement system upgrades, including phone and SMS-based enhancements• Equipment maintenance and upgrades• Organise and manage volunteers.

• Complete review of database (salesforce)• Design and implement system upgrades, including volunteer portal system and volunteer availability.• Organise and liaise with external contractors for further improvements; including obtaining quotes, project management, pricing and maintenance• Website management: website knowledge and integration with database• Help and encourage positive staff attitude toward database• Increase staff use of database from Emergency Response Service to Fundraising and Administration.• Manage email communication system• Ensure data integrity and security• Equipment maintenance and upgrades• Work with volunteers and operators in interactions with database and Wildlife Victoria.

• Training coordinator for late 09 and 2010.This involved organising different types of annual training and associated administration.• Emergency Phone Operator and Emergency Phone Operator Representative Received phone calls from distressed members of public in regards to sick, injured or orphaned wildlife. Facilitated appropriate rescue and care of wildlife.• Donor Care and Administration – Processed and maintained receipting for donations. Included training of disaster response team leaders and involvement in research projects.• Coordinator of Emergency Phone Service for 3 week period. Managed 40 volunteers answering phones for state-wide wildlife rescue and rehabilitation service