David Feist Email & Phone Number

Cincinnati, Oh, Us

COMPUTECH PLACED AT TOYOTA Level 2/3 Helpdesk/Video Conference Support • Trained to handle VIP users • Remote install of programs• Correct all software issues• Reset passwords, add users, create GPO’s and administer permissions in Active directory• Image new computers• Remote into computers using SCCM • Create bat files to automate tasks• Track tickets using Remedy and Toyota Service Now Ticketing System• Support Video Conferences by maintaining video equipment and networking multiple sites in the US and Japan. • Data transfers and recovery• Using Bitlocker and Data Armor Encryption Software

Network Administrator, Onsite Tech, Remote Technician .• Repair all computers onsite• Correct all software issues• Reset passwords, add users, create GPO’s and administer permissions in Active directory• Order all new equipment• Maintain Security cameras and monitoring equipment• Coordinate with outside vendors for all repairs onsite• Train all employees on new software• Setting up all computers and Iphones for new employees• Maintain server roomI am responsible for all of the day to day operations for the Silver Grove location of the world’s largest distributor of Dry wall. I maintain all of the computers, servers, wireless access points and printers for the entire location. In addition, I order all parts and computers that are needed and conform to district budget guidelines. I also coordinate with administrators at other locations to complete projects and set goals.

Labtech Administrator, Connectwise Administrator, ticket dispatcher, remote technician .• Assign tickets as part of dispatch• Repair all issues that can be corrected with remote software.• Administrator of Connectwise ticketing software, Set up and maintain all customers, contacts and ticketing. • Administrator of Labtech monitoring software. Install and configured for new company.• Quosal Administrator and responsible for maintenance and customization of the import fields.I was responsible for all of the administration of Labtech and Connectwise software. For Labtech I introduced it to Key Solutions and fresh installed and configured the entire program to maintain numerous companies. I also create custom scripts to do time consuming tasks. For Connectwise I am responsible for the ticketing and all of the maintenance of the program. In addition I am responsible for all dispatching. If a ticket comes in I try to resolve the issue by either remoting into the pc and fixing the issue or calling the user and talking them through the fix. If I cannot resolve the issue, I dispatch a tech. I also maintain all of the pc’s in the office.

Pc desktop technician, ticket dispatcher, remote technician, data recovery • Repair computers that are brought to the store by customers with issues from slowness to Windows reinstall with data migration.• Assign tickets as part of dispatch• Repair all issues that can be corrected with remote software.• Responsible for operation of a store and greet customers and diagnose computer issues• Travel to client locations and either fix their computer issues or take the pc to the office and repair then return.• Using Connectwise ticketing software• Using Labteck monitoring software and remote desktop tools.• Data recovery using Acronis and manual tools.I am responsible for most of the day to day operations for a computer repair shop including check in customers, diagnose issues and giving an estimate while the customer waits. Almost every time I can fix the issue and the customer has a 24 hour wait unless it is a hardware issue. I am also responsible for dispatching tickets for all of the companies we represent and if the issue is critical, I call the customer and get more information and try to fix the issue if possible, or I assign the ticket to a tech. In addition I also am responsible for selling the products in our store and for the upkeep of the company Facebook page, Craigslist ads, and Ebay Store.

Help Desk/Onsite Coordinator placed at Sara Lee • OUTLOOK 2003• VPN• Pushing software through Active Directory• Use web based HP Service Center Ticketing System daily• Use remote connections to fix issues I also coordinated techs onsite at locations and kept track of time and documentation concerning upgrades. I also contacted users and made sure they had the applications and data they need.