David Fergen Email & Phone Number

Raleigh, North Carolina, United States

Amsterdam, NL

❖ Improving and expanding the gamification engine in the Turf platform by creating badges, leaderboards, levels, and programs.❖ Building the Turf community by improving the knowledge base.❖ Meet with executives weekly to set milestones and update progress.

King Of Prussia, PA, US

❖ Achieved Company MVP for the Gamification Program.❖ Increased Employee Engagement in the Community by over 1,500% due to the Gamification Program.❖ Achieved over a year of massive success with a gamification program achieving over 50% participation by the end of the year.

King Of Prussia, PA, US

❖ Provided Content for the Data Integration Section of the Qlik Community. ❖ Increased the Community Knowledge Base Articles in Data Integration by 100 within a year.❖ Designed, incorporated, and managed a gamification program called Qlik Legends❖ Worked with Salesforce to move Knowledge Base Articles to the Public Community.

❖ Compiled a weekly report for the state of the game, and any critical issues that were raised to be quickly addressed.❖ Grew the community by keeping constant communication with the players through social media

Saint-Mandé, Île-de-France, FR

❖ Received extensive training in effective customer, office, and interpersonal communication❖ Mastered in-house tools, to effectively address customer issues❖ Troubleshoot player’s crashes, freezes, glitches / bugs, and accounts❖ Received Player First award for outstanding customer service; selected from 200 employees

❖ Worked directly with Developers to westernize the gameplay systems and cash shop content❖ Developed Excel spreadsheets used by Community Managers and Developers to document bugs, technical issues, and player feedback❖ Managed the western community for the Developers by communicating with players, gathering feedback and bugs, writing patch notes, and.

Burbank, CA, US

❖ Completed targeted tests to ensure highest quality of the game❖ Drafted, maintained, and executed test cases in various aspects of the game❖ Provided technical documentation of various tools used❖ Set up and attended meetings with the Developers pertaining to specialization

❖ Tested on Oculus VR for The Unspoken which became one of the first VR e-sports❖ Performed regression testing and stress testing❖ Executed network test cases using Clumsy❖ Ability to verify reported issues, and the corresponding fixes

Buffalo, New York, US

I worked at Epic Games employed by Volt as a QA tester for Fortnite.I achieved the listed tasks:❖ Provided input on the features of gameplay and managed test cases❖ Completed smoke test and full feature checks on all aspects of the game❖ Managed performance tests to make sure the game ran in required specifications❖ Handled web and security testing of.

* To work directly with the visiting public to provide orientation and information in order toenhance their experience* Provided customer support to handle any issues that might arise when visiting the exhibit* Worked a wide variety of traveling exhibits, including, among others, Titanic, Genghis Khan, and the Dead Sea Scrolls.