David Fergen Email and Phone Number
David Fergen work email
- Valid
David Fergen personal email
I am a customer engagement expert with over 5+ years of experience. I have expertise in community management, support, and gamification. Having a proven track record of increasing employee engagement in the community by over 50% participation and 1,500% productivity within a year through a gamification program! I started in the Games industry in 2016 and worked for many major studios for many years before moving into business. I have designed, incorporated, and managed successful community engagement programs for business communities. Engagement is the future of positive communities; hence, I always seek to bring positivity to life.
Turf
View- Website:
- useturf.io
- Employees:
- 10
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TurfRaleigh, North Carolina, United States
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Community Advisory Board MemberTurf Jan 2023 - PresentAmsterdam, Nl❖ Improving and expanding the gamification engine in the Turf platform by creating badges, leaderboards, levels, and programs.❖ Building the Turf community by improving the knowledge base.❖ Meet with executives weekly to set milestones and update progress.
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Community Program ManagerQlik Jun 2021 - Apr 2022King Of Prussia, Pa, Us❖ Achieved Company MVP for the Gamification Program.❖ Increased Employee Engagement in the Community by over 1,500% due to the Gamification Program.❖ Achieved over a year of massive success with a gamification program achieving over 50% participation by the end of the year. -
Digital Support Engineer: Community ManagerQlik Mar 2020 - Jun 2021King Of Prussia, Pa, Us❖ Provided Content for the Data Integration Section of the Qlik Community. ❖ Increased the Community Knowledge Base Articles in Data Integration by 100 within a year.❖ Designed, incorporated, and managed a gamification program called Qlik Legends❖ Worked with Salesforce to move Knowledge Base Articles to the Public Community.
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Community Manager不鸣科技(杭州)有限公司 Mar 2019 - Mar 2020❖ Compiled a weekly report for the state of the game, and any critical issues that were raised to be quickly addressed.❖ Grew the community by keeping constant communication with the players through social media -
Customer SupportUbisoft Dec 2018 - Mar 2019Saint-Mandé, Île-De-France, Fr❖ Received extensive training in effective customer, office, and interpersonal communication❖ Mastered in-house tools, to effectively address customer issues❖ Troubleshoot player’s crashes, freezes, glitches / bugs, and accounts❖ Received Player First award for outstanding customer service; selected from 200 employees -
Community Manager不鸣科技(杭州)有限公司 Jun 2018 - Dec 2018❖ Worked directly with Developers to westernize the gameplay systems and cash shop content❖ Developed Excel spreadsheets used by Community Managers and Developers to document bugs, technical issues, and player feedback❖ Managed the western community for the Developers by communicating with players, gathering feedback and bugs, writing patch notes, and composing official announcements
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Quality AssuranceInsomniac Games Apr 2017 - Dec 2017Burbank, Ca, Us❖ Completed targeted tests to ensure highest quality of the game❖ Drafted, maintained, and executed test cases in various aspects of the game❖ Provided technical documentation of various tools used❖ Set up and attended meetings with the Developers pertaining to specialization -
Quality AssuranceTargetcw For Insomniac Games Apr 2016 - Apr 2017❖ Tested on Oculus VR for The Unspoken which became one of the first VR e-sports❖ Performed regression testing and stress testing❖ Executed network test cases using Clumsy❖ Ability to verify reported issues, and the corresponding fixes
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Quality Assurance TesterVolt Jan 2015 - Oct 2015Buffalo, New York, UsI worked at Epic Games employed by Volt as a QA tester for Fortnite.I achieved the listed tasks:❖ Provided input on the features of gameplay and managed test cases❖ Completed smoke test and full feature checks on all aspects of the game❖ Managed performance tests to make sure the game ran in required specifications❖ Handled web and security testing of monetary transactions -
Docent - Special ExhibitsNorth Carolina Museum Of Natural Sciences Oct 2008 - Jan 2015* To work directly with the visiting public to provide orientation and information in order toenhance their experience* Provided customer support to handle any issues that might arise when visiting the exhibit* Worked a wide variety of traveling exhibits, including, among others, Titanic, Genghis Khan, and the Dead Sea Scrolls.
David Fergen Education Details
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Wake Technical Community CollegeSimulation And Video Game Design
Frequently Asked Questions about David Fergen
What company does David Fergen work for?
David Fergen works for Turf
What is David Fergen's role at the current company?
David Fergen's current role is Community Program Manager | Experienced in engagement and enablement (prev. Epic Games, Insomniac Games, Ubisoft, Qlik).
What is David Fergen's email address?
David Fergen's email address is da****@****lik.com
What schools did David Fergen attend?
David Fergen attended Wake Technical Community College.
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