David Ferguson Email & Phone Number

I can diagnose and solve complex computer and IT problems, as well as design and install desktop solutions to resolve business requirements. With my background and qualifications, I would like to work with a company with a positive atmosphere, and where I could share and grow my knowledge for the betterment of my career. Currently, I am in the process of becoming MCSE Certified. My main goal is to find a position in the IT field, where I can further expand my knowledge and skills See Below for my Resume. David John Ferguson8410 Shawnee Lane,Overland Park, KS 66212(913) 645-4657DJayhawk@Mac.ComObjectiveA position, which would utilize my experience in human relations, customer service, and information technology.Career Summary• Advanced interpersonal communication, strong problem solving, and organization skills.• Extensive knowledge of both Microsoft Windows and Apple Macintosh/IOS Operating Systems and Software troubleshooting both onsite and remotely.• Administration of Genetec Camera System and Network Troubleshooting.• Experience in FCC, FAA, GSS, and PTC Licensing and Studies.• Knowledge in Information Security.Work ExperienceKansas City Southern Railway, Kansas City, MO 4/2017 to PresentCommunication Engineer II• Maintain all FCC Radio Licenses and GSS land surveys for all KCS sites.• Administer the Genetec Camera System.• Identify and Mitigate all Security Issues with Telecom assets.TCA (Kansas City Southern Railway), Kansas City, MO 4/2015 to 4/2017Desktop Support Specialist • Provide Desk side support and installation of Windows computers and software.• Configure software, OS Upgrades, and migrate data for new computer refreshes, deployments, and restoration using SCCM.• Remote Trouble Shoot software issues on Windows using Remote Desktop Software.Randstad (Teva Pharmaceuticals), Overland Park, KS 10/2012 to 3/2015Tier 2 Computer Support Specialist • Provide Help desk and Desk side support and installation of Windows 7 computers and software.• Configure software, OS Upgrades, and migrate data for new computer refreshes, deployments, and restoration using SCCM and Alteris.• Remote Trouble Shoot software issues on Windows 7 and Apple iOS devices using Remote Desktop Software and Mobile Iron.EducationUniversity of Kansas, Lawrence, KSDegree: B.G.S. Major: PsychologyContinuing Education• Consulting Skills for the I/S Professional.• Genetec Certification. • The Essentials of Excellent Customer Service.• KCS Safety Certified.

Listed skills include Help Desk Support, Computer Hardware, Hardware, Vpn, and 45 others.

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  The University Of Kansas

  Psychology