David Ferrell Email & Phone Number

Atlanta, Ga, Us

Small business consulting and Managed IT solutions. Specializing in the design, implementation and support of Unified Communications. Skills include:• Databases: SQL Server, Access• Programming Languages: Python, Java Script• Operating Systems: Cisco IOS, Windows Server 2003, 2008, 2012,2016, Active Directory, VMware, Linux/Unix, Windows 95/98/NT/2000/XP/Vista/7/10, Mac 10.x OS • Platforms: Cisco Unified Communications Manager (7.1.5, 8.6 and 10.5,12.5), Cisco Unity Connection, Cisco Prime Collaboration, Cisco Unified Contact Center Enterprise (9, 10.5 and 11, 12.5), Avaya System Manager, Cisco Jabber, Cisco Finesse, Cisco Agent Desktop, Cisco CUSP, CUIC Admin, Cisco CVP, Cisco CCMP, Microsft Teams• Networking: VoIP, SIP, MGCP, RTP, RTCP, TCP/IP, NAT, PAT, VLAN, VTP, RIP, RIP-2, EIGRP, OSPF, BGP, HSRP, Subnetting, IP Access Control Lists, Wireless LAN, MPLS, Frame Relay

Provide financial and strategic consulting to small and medium sized businesses.

Worldwide, Oo

Help companies maximize the return for their digital sales enablement and sales operations infrastructure investmentWork with Sales Leadership on devising sales strategies aimed at improving sales productivity focused on sales process standardization, digital tool adoption, sales reporting (pipeline, performance)Provide best-in-class services for planning, designing, deploying, and supporting digital sales technology toolsOffer end-to-end solutions including process analysis and design, requirements planning, business case development, analytics support and administration supportAct in a mentoring capacity to support the career development of other colleaguesResponsible for business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.Contribute to the internal development of our practice through participation in areas such as business development, training, methodology and toolkit development, and recruiting

Jacksonville, Fl, Us

• Lead Voice resource for Atlanta location responsible for tier 4 escalation• Troubleshoot complex issues with CUCM and UCCE platforms• Provide design and support for CUCM, Unity/Unity Connection, UCCE, Finesse/CAD and voice/data networks• Manage issues through Service Now ticketing system• Manage Cisco Jabber install and upgrades• Define and update departmental documentation including overall network and voice system health assessments and call flow• Troubleshoot major telephony issues. This includes troubleshooting circuits, hardware/software issues, voice quality issues, among others

Atlanta, Georgia, Us

• Lead deployment teams VoIP conversions and network upgrades on 12+ sites• Design and build Call Manager 8.6 and Unity Connection for site upgrades• Configure Cisco 3945 CUBE routers and Cisco 2960 switches for site deployments• Troubleshoot complex network and VoIP issues on deployments and day 2 support• Track deployment projects and update documentation• Perform site surveys in preparation for design and deployment of new network• Manage issues through Service Now ticketing system • Work with Cisco TAC to resolve complex issues

Dallas, Tx, Us

• Performed static builds for customer locations in Call Manager 8.6/VOSS• Created and modified locations within Call Manager 8.6/VOSS• Setup initial configuration settings in Call Manager 8.6• Installed and managed cisco jabber UCS solution • Maintained BGP, EIGRP and OSPF configurations• Added customers into Call Manager/VOSS and setup Voicemail• Moves, Adds, and Changes for Cisco IP phones and extensions• Monitored network using Cisco Unified Operations Manager• Cisco Contact Center Administration• Implemented project scoping and network design• Provided integration into customer staff, culture, and processes• Provided support for customer sites with IP phones• Experienced in working with Cisco TAC • Troubleshoot issues on enterprise network• Manage SIP and H323 gateway configurations

Plano, Tx, Us

Bachelor, Network Communications Management

Bachelor, Accounting And Finance

Education record

Education record